Field Service Specialist

About the role

The Field Service Specialist works for Waters Materials Sciences Division's Field Service Organization, providing technical expertise and support on TA Instruments' product suite. This role involves diagnosing and troubleshooting customer problems, assisting with parts management, and preparing various reports and documentation.

Responsibilities

• Provides customer service, training, diagnoses and troubleshoots customer problems
• Assists with parts management issues
• Repairs, installs, and uses all currently supported instrument models and accessories
• Gains limited knowledge of applications software
• Calibrates instruments for efficient performance
• Prepares a variety of reports, logs and documentation of service and repair activities
• Prepares service reports for input to the product reliability report
• Maintains up-to-date manuals, service notes, drawings, and other materials needed for efficiency
• Prepares a variety of paperwork to document work in progress, completed work, and other vital tracking paperwork
• Submits required paperwork on a timely basis to department management
• Establishes and maintains prompt professional communications with customers and internal resources
• Provides information to customers regarding service products and offerings
• Effectively sells service products and contracts

Requirements

• Education: Associates Degree in Chemistry, Engineering, Biology, or other science related field, Bachelors Degree preferred
• Experience: 0-2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, SA, DMA, DHR, HR, ARES, and RSA)
• Competencies: Strong customer focus, interpersonal savvy, effective time management skills, system level approach to problem solving, analytical attitude with a strong drive to resolve open issues, excellent verbal and written communication skills

Qualifications

• A clean driving license and a valid passport may be required due to occasional overnight travel

Skills

• System level approach to problem solving
• Analytical attitude with a strong drive to resolve open issues
• Excellent verbal and written communication skills

Benefits

Waters Materials Sciences Division offers competitive compensation, including a minimum starting salary of USD $67,500.00 and a maximum of USD $112,500.00, depending on experience and qualifications. Other benefits may include health insurance, retirement plans, and paid time off.

Pay

USD $67,500.00 - USD $112,500.00

Schedule

This is a territory-based position with travelling within your designated territory, and occasional overnight travel will be required.