Field Service Specialist

The Opportunity Join MassMutual as a Field Service Specialist, where you'll play a vital role supporting financial professionals and agency partners across the country. In this highly collaborative operations role, you'll manage a variety of service requests, research and resolve inquiries, and partner with internal teams to ensure a seamless experience for our field organizations. Every day brings something different, making this an ideal opportunity for someone who enjoys variety, continuous learning, and making a meaningful impact behind the scenes. The Team The Advisor Operations team serves as a trusted partner to MassMutual agencies, producers, and business entities. We support a wide range of functions including onboarding, credentialing, compensation, relationship maintenance, direct deposit administration, tax reporting, and other key advisor support activities. Our team is known for its collaborative culture, commitment to service excellence, and dedication to continuous improvement. We work together to build trust with our field partners by delivering timely, accurate, and transparent support while embracing innovation and growth. The Impact As a Field Service Specialist, you'll help ensure our advisors and field partners receive the operational support they need to serve their clients effectively. In This Role, You Will Process and resolve service requests with accuracy, efficiency, and attention to detailResearch and respond to inquiries from advisors, agencies, and internal business partnersNavigate multiple systems and business processes to support a variety of operational functionsBuild strong relationships with field partners through exceptional customer serviceIdentify opportunities to improve processes and enhance the overall service experienceCollaborate with teammates and cross-functional partners to solve problems and drive resultsSupport business initiatives, training activities, and operational projects that contribute to organizational success The Minimum Qualifications High School Diploma or equivalent1+ year of experience in a high‑volume operations, customer service, or administrative role1+ year of experience handling time‑sensitive work with accuracy in a fast‑paced environment1+ year of experience working against service levels, turnaround times, or quality standards1+ year of demonstrated experience prioritizing and managing multiple work items while meeting production expectationsDue to the nature of this position, candidates must be able tosuccessfully complete a non-registered fingerprint background check and qualify as a fingerprinted person under FINRA requirements The Ideal Qualifications Bachelor’s degreeExperience supporting credentialing, licensing, or compliance‑related workStrong attention to detail and commitment to accuracyAbility to manage time‑sensitive work and meet strict deadlinesStrong organizational and multitasking skillsAnalytical mindset and proactive problem‑solving approachAdaptability in a fast‑paced, deadline‑driven environmentClear, confident written and verbal communication skills, with the ability to provide strong customer service through direct Field contact by phone and emailInterest in Lean principles and continuous improvement What You Can Expect At MassMutual MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect: Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes A collaborative environment where perspectives are welcomed Access to learning, development, and internal networks that support continuous growth and skill-building over time Employee-led communities and forums that foster connection, learning, and inclusion across the organization A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.