Field Service Specialist

About the Role

This role supports our CF Rail Services team, a leading railcar repair and maintenance provider. As a Field Service Specialist, you will deliver exceptional customer service by providing onsite mobile repairs at customer facilities, ensuring quality workmanship and meeting AAR requirements.

Responsibilities

• Successfully complete, perform, and maintain Field Service Apprentice job functions.
• Contribute to team efforts by accomplishing related results as needed.
• Meet requirements and pass CFRS welding procedures (3/4" plate - all position FCAW).
• Apply knowledge of AAR Job Codes and associated data field requirements.
• Properly use AAR Rule 1 and various inspection gages.
• Perform troubleshooting diagnostics at customer locations based on reported defect symptoms.
• Conduct NDE inspections (BT, VT, PT, MP, RVI, UTT) as needed.
• Operate equipment such as forklifts, man lifts, cranes, back hoes, skid loaders, hoists, and hydraulic booms.
• Complete required education and formal training for the position.
• Wear PPE in appropriate areas.

Qualifications and Education Requirements

• High school diploma or General Education Degree (GED).
• Successfully pass the following courses with an 80% or higher score:
  • AAR Interchange Rules
  • Freight Car Inspection Overview
  • Basics of Railroad Wheels
  • FRA Railroad Safety Appliance Standards (Condensed Course)
  • Coupler & Draft Systems course
  • Guide to Freight Car Trucks course
  • Body and Truck Side Bearing Gaging and Adjustment Course

Skills

• Proficiency in Microsoft Office Suite and BRC generation software/shop operating system.
• Ability to deliver high-level customer service via phone and face-to-face interaction.
• Team player with effective listening and communication skills, both verbal and written.
• Language skills: Ability to read, analyze, and interpret technical procedures and regulations in English.
• Mathematical skills: Proficiency in basic arithmetic operations with whole numbers, fractions, and decimals.
• Reasoning skills: Ability to apply common sense understanding to carry out written, oral, or diagrammed instructions.

Physical Demands

• Work involves standing, stooping, bending, kneeling, reaching, climbing, crawling, and crouching in strained positions for prolonged periods, up to 20 feet high.
• Lift, carry, and set up equipment and components weighing up to 50 lbs.
• Medically certified to wear a respirator for prolonged periods.
• Operate welding equipment, electrical and pneumatic tools, heavy equipment (cranes, jacks), forklifts, mobile service trucks, and boom lifts.
• Valid driver’s license and ability to drive company vehicles within a 200-mile region and for extended periods.

Work Environment

• Work is performed outdoors and indoors in all weather conditions, around heavy equipment.
• Regular exposure to wet/humid conditions, moving mechanical parts, fumes, airborne particles, and moderate to loud noise levels.
• May require overtime and varied shifts to meet business demands.

Sasser is an equal opportunity employer, committed to providing a workplace free from discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.