Field Service Spares Engineer

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Reasons you’ll love working here

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

About the role

We are looking for a proactive and technically skilled person to join our Parts & Services team. In this role, you will take ownership of technical activities related to spare parts identification, design, and support, acting as a key link between engineering, manufacturing, sales, purchasing, and our customers. This is a dynamic position with high visibility, offering the opportunity to collaborate with multiple departments – Sales, Purchasing, Manufacturing, Quality, Engineering, and Service – while also engaging directly with customers in the field. It is an excellent opportunity for professionals who want to apply their technical expertise, influence decisions, and make an impact in a segment that is expanding rapidly within our organization.

Responsibilities

• Identify parts from assemblies and multi-drawings.
• Create, adapt, and revise 2D/3D models and drawings; define tolerances and specifications in alignment with standards under guidance.
• Support in creating Material Masters for own identification parts.
• Prepare maintenance kits/BOMs and technical recommendations, support cost dept and sales technical arguments.
• Conduct customer site visits for equipment inspection and technical recommendation.
• Assist customers with the detailed explanation of requested parts.
• Ability to discuss directly with customers regarding spare parts requests.
• Knowledge over part life cycle and equipment process.
• Determine the best source for purchased and manufactured parts using local and international suppliers.
• Support warranty investigations, vendors, workshop with inputs and documentation.
• Participate in continuously improving processes, standards, and customer satisfaction.
• Travel up to ~20% for customer visits and production floor work.

Requirements

• Previous experience in parts & services or in paper industry is highly valued.
• Experience with technical drawing interpretation and CAD software.
• Ability to work independently while building strong cross-functional collaboration.
• Strong analytical and problem-solving skills, with hands-on experience in technical environments.
• Excellent communication skills with both technical and non-technical audiences.
• Knowledge of paper machines or paper production processes.
• Experience with SAP and documentation systems is a plus.

Qualifications

Bachelor’s degree in mechanical, Industrial, or related Engineering field – or proven technical experience in spare parts, or related industries.

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles.