Field Service Representative with Security Clearance

Responsibilities

• Build strong, proactive relationships with users at the customer site and identify use-case gaps.
• Support users by creating initial dashboards and helping formulate operational and analytical questions.
• Stay current on all platform updates, features, and capability releases.
• Staff the Help Desk, resolve issues, and coordinate with Palantir engineering teams to address technical problems.
• Provide detailed and timely feedback to engineering teams on product performance, user issues, and feature needs.
• Consistently communicate system or operational issues to the Palantir team and customer leadership.
• Support mission execution by enabling users to fuse intelligence sources and leverage platform tools effectively.

Requirements

• U.S. Citizenship (required by U.S. Government contract).
• TS/SCI eligibility (active TS/SCI preferred).
• Prior experience working with Palantir platforms (Foundry, Gotham, Gaia, etc.).
• Strong communication skills with the ability to explain complex concepts clearly.
• Ability to work independently and in a team environment supporting high-tempo operations.
• Ability to travel up to 25% domestically or internationally, as required.

Desired Skills

• Recent, hands-on experience with Palantir platforms.
• Military, Special Operations, or Law Enforcement background.
• Experience briefing senior military or government stakeholders.
• Background fusing intelligence capabilities in support of operations.
• Technical foundation with working knowledge of: HTML, Ruby, Python and/or Java, Microsoft Excel, hardware, networks, and basic server administration.