Field Service Representative - (Press Brakes)
About the role
Our Field Service Technicians enjoy working hands-on with electrical, mechanical, hydraulic, and pneumatic systems that comprise our metal fabrication machines. Our field service positions are home based but require an individual who is accustomed to at least 75% travel. Technicians will provide customer and product service via preventative and corrective maintenance in accordance with policies, principles and procedures established by Cincinnati Incorporated. Our Field Service Technicians are provided a company vehicle, paid training.
Responsibilities
- Prioritize, schedule and complete machine service for customers
- Prepare and submit documentation for efficient invoicing
- Maintain company property for safe operation and maximum life
- Efficiently manage business expenses to maximize profitability
- Perform routine maintenance on equipment and assist in the establishment of the preventative maintenance schedules with customers
Qualifications
Knowledge, Skills, Abilities, Characteristics, etc.
- Knowledge of electrical, mechanical and hydraulic principles
- Strong diagnostics and technical aptitude
- Ability to work independently with little supervision
- Able to travel overnight at least 75%, at times
- Superb Communication Skills with an emphasis on customer service
- Strong PC and organizational skills
Experience Required: 3 year(s): Industrial maintenance (or related military experience), to include troubleshooting
Education Preferred: Technical/other training or better
Physical demands and work environment
Physical demands: This position is very active and requires frequent standing, bending, kneeling, stooping, crouching, crawling, and climbing of ladders. Must be able to use hands to finger, handle or feel objects, tools, or controls; must be able to lift a minimum of 50 lbs. frequently. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work environment: The noise level in the work environment can be loud occasionally. This is a high travel position.
Behaviors
Required: Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred: Functional Expert: Considered a thought leader on a subject
Motivations
Required: Self-Starter: Inspired to perform without outside help
Preferred: Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization