Field Service Representative (FSR), xCell (San Diego)

About the role

Firestorm is seeking a Field Service Representative (FSR), xCell to support customer-fielded xCell expeditionary advanced manufacturing systems. You will deploy independently or in pairs to customer sites, deliver and assist on New Equipment Training (NET) events, and serve as the first point of human contact for customer-surfaced technical issues.

Responsibilities

• Deploy to customer sites for installations, sustainment visits, exercises, NET events, and customer-impacted recovery operations.
• Deliver NET sessions on xCell systems as instructor or assistant instructor depending on cohort size.
• Diagnose, troubleshoot, and repair xCell systems in the field within the Tier 1 / Tier 2 playbook; escalate to Senior FSR / Tech Lead when scope exceeds playbook.
• Log every field-surfaced event in the Voice of Customer (VOC) Field Capture Form within 24 hours per the published SLA.
• Maintain the assigned field tool kit, parts inventory, and field-deployable test fixture.
• Contribute to xCell sustainment documentation (IETM updates, lessons-learned files, troubleshooting playbooks) under the Senior FSR / Tech Lead.
• Perform other duties as needed.

Qualifications

• Associates degree or Trade School Certificate in Engineering or equivalent discipline, or 8+ years of relevant experience.
• U.S. Citizenship required due to ITAR regulations & the ability to maintain a Department of Defense (DoD) security clearance.
• Active Secret clearance at hire required.

Preferred Qualifications

• Prior U.S. military service with a maintenance MOS or equivalent technical specialty.
• Hiring Our Heroes (HOH) Corporate Fellowship Program alumnus or other military-transition program participant.
• Top Secret eligibility.
• Prior employment at additive manufacturing OEM or defense-industry field service organization.
• Familiarity with ITAR shipping documentation and HAZMAT protocols.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) Retirement Savings Plan.
• Equity grants for new hires.
• Unlimited PTO.
• Generous Parental Leave.
• Lifestyle Spending Account.
• Free mental health resources 24/7.
• Legal and financial support services.

Pay

Base salary: $85,000 - $110,000 base, commensurate with experience

Schedule

Position is based in San Diego CA at headquarters. Willingness and ability to travel 40–60% of the time; primarily INDOPACOM- and CENTCOM-region deployments; CONUS/OCONUS as required.