Field Service Representative (Chicago)

About the role

The Field Service Representative (FSR) is a frontline, relationship-driven role responsible for expanding the referral footprint by building trusted partnerships with primary care providers, pediatricians, OB/GYNs, internal medicine practices, and key community stakeholders. This role is not transactional sales. It is a consultative, educational field position focused on helping referring practices understand when and how to refer, simplifying referral workflows, and driving consistent, qualified patient referrals into clinics.

Responsibilities

• Build and sustain strong referral relationships with PCPs, pediatricians, OB/GYNs, internal medicine practices, and practice managers
• Educate physicians and office staff on when to refer, the care model, and referral pathways
• Serve as the primary field liaison representing clinical value, access model, and outcomes
• Own and manage a defined territory using an A/B/C account strategy
• Execute a disciplined call cadence with clear visit objectives
• Conduct pre-call planning and practice profiling (decision-makers, referral workflows, insurance mix)
• Navigate gatekeepers and secure meaningful access to decision-makers
• Simplify referral processes and reduce friction in scheduling and communication
• Introduce referral tools and materials that enable seamless patient handoffs
• Partner with intake, operations, and clinic teams to ensure a smooth referral-to-appointment experience
• Accurately document field activity, referrals, and follow-ups in CRM
• Track referral to appointment to treatment start conversion
• Use data and insights to prioritize accounts and improve performance
• Conduct in-office education sessions, staff meetings, and lunch-and-learns
• Represent the organization professionally at local events and community touchpoints as appropriate

Qualifications

• 3+ years of experience in healthcare sales, medical referral development, or field-based B2B roles
• Proven ability to build relationships and influence clinical and non-clinical stakeholders
• Strong communication, organization, and follow-through skills
• Comfort working independently in a field-based role with performance accountability
• Resilience and persistence—comfortable hearing “no” and navigating access barriers
• Experience in behavioral health, mental health, CNS, home health, hospice, or specialty care (preferred)
• Prior pharmaceutical, device, or healthcare services sales experience (preferred)
• Familiarity with CRM systems and territory-based sales models (preferred)
• Ability to travel up to 20%, including occasional overnight and out-of-state travel, based on business needs

Skills

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and manage multiple tasks
• Proficiency in CRM systems and territory-based sales models

Benefits

• Competitive compensation
• Flexible schedule
• In-person and virtual patient visits
• Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
• Professional development opportunities
• Clinical community, support, and leadership
• Medical, dental and vision benefits
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching 401k plan

Pay

Compensation: 65-70K Base Salary + Commission based on activity and referrals

Schedule

Flexible schedule

Values & Professional Expectations

• Accountability: Taking ownership of territory management, referral relationships, performance outcomes, and follow-through on commitments
• Integrity: Representing services, referral pathways, and access expectations accurately while maintaining confidentiality and compliance
• One Team: Working collaboratively with intake, clinic, operations, and field colleagues to support consistent patient access and referral coordination
• Balance: Managing field responsibilities responsibly and communicating workload needs appropriately to support sustainable performance
• Continuous Improvement: Using data, feedback, and coaching to refine outreach strategy and improve referral quality and conversion
• Servant Leadership: Supporting referring partners, clinic teams, and patients with professionalism, respect, and a service-oriented mindset

Education And Experience Requirements

• Bachelor’s degree or equivalent professional experience
• Minimum of 3 years of relevant healthcare field or referral development experience

At Geode Health

We offer:

• Competitive compensation
• Flexible schedule
• In-person and virtual patient visits
• Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
• Professional development opportunities
• Clinical community, support, and leadership
• Medical, dental and vision benefits
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching 401k plan

Why work for Geode Health?

At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.

Equal Opportunity Employer

We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.