Field Service Representative

About the role

As a Field Service Representative, you’ll be on the front lines providing operations and maintenance expertise on water treatment systems for one of our customers from one of a variety of industries. This mission-critical role involves working on a variety of technologies, including media filtration, wastewater, softening, reverse osmosis (RO), ion exchange (IX), de-oxygenation, electro deionization, and ultrafiltration (UF).

Responsibilities

• Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed
• Carry out mechanical, electrical, and controls troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation
• Maintain inventory of spare parts and an adequate supply of chemicals and replacement parts
• Monitor and maintain chemical injection systems
• Perform analytical testing such as turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, in addition to various other site-specific testing requirements
• Enter and complete work orders in Maintenance Program (MaintainX)
• Other duties as assigned

Key Characteristics

• Conduct maintenance and calibration activities
• Consult with customer management and operation teams
• Excellent mechanical know-how and problem-solving skills
• Ensure contract compliance with volume and quality specifications
• Operate, monitor, and optimize equipment performance

Qualifications

Knowledge, Skills & Abilities

• Required
  • 2 years of experience in Industrial, oil field, refineries, and/or chemical plants
  • Mechanical, chemical, and/or electrical experience
  • Mechanically inclined
  • Basic computer skills (email, data entry, online training, EHS reporting)
  • Able to lift 50lbs
  • Clean driving record
  • Strong communications skills

Required Education & Experience

• High School Diploma / GED / Home School Certification OR international equivalent
• 2+ years’ experience of service/maintenance or equivalent in an industrial environment
• Current valid Driver’s License

Preferred

• TWIC Card (it can be provided)
• Bachelor's or Associate's Degree in Science/Engineering (STEM) or technical certificate in Instrumentation, electrical, or mechanical

Working Conditions

• 25% travel (training/other site visits)
• Hot, dirty, loud, moving equipment
• Working with chemicals for water treatment