Field Service Representative

Summary

Advanced Technology Systems Company in Gilbert, AZ is seeking an experienced C-UAS systems or ISR FSR to support ATSC programs. The role involves developing manuals, working with engineering teams, and resolving product/service issues.

Essential Responsibilities

• Develop information necessary to publish Safety Manuals and Technical/User Manuals.
• Receive training as a Field Service Representative (FSR).
• Receive training in technical areas like electrical systems, communications, radio, cameras, IT networking, vehicles, mechanics, etc.
• Work directly with C-UAS engineers to support development, testing, and demonstration of C-UAS systems.
• Work directly with the Production team in assembling C-UAS systems.
• Work directly with Program Management providing assistance where needed.
• Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; as it pertains to the military field environment.
• Build sustainable relationships of trust through open and interactive communication.
• Identify and qualify new and emerging opportunities.
• Attend regular status meetings as directed to effectively communicate relevant project information.
• Resolve and/or escalate issues in a timely fashion.
• Communicate difficult/sensitive information tactfully.

Required Qualifications

• Associate degree in an applicable field of study or 2 years military experience with a C-UAS program as an Operator/FSR or Instructor (Instructor or Trainer certifications preferred).
• Experience within the DOD programs.
• Proficiency within Microsoft Office Suite, specifically PowerPoint and Word.
• Self-motivated individual who can work independently or as a team.
• Confidentiality and company loyalty are a must.
• Able to interface with VIPs, personnel, international executives, and others.
• Able to multi-task and adapt in a fast-paced environment.
• Detail oriented with strong follow through and organizational skills.
• Good writing, technical, analytical, and problem-solving skills.
• U.S. Customs and Border Protection (CBP), Background Investigation (BI) preferred; lack of an active clearance is not a disqualification.
• Must be willing to travel and work overseas. Approximately 50%.
• Must have Tower Climbing Certification or able to obtain one within 60 days.
• Remote work is not authorized for this position.

Physical Demands & Work Environment

• Regularly stand, sit, demonstrate manual dexterity, climb stairs, talk, hear, and see.
• Must have the ability to lift 15-25 pounds.
• Must be able to read, write, and speak English.
• Travel overseas may be required.