Field Service Rep II

About the role

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignments include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.

Responsibilities

• Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems.
• Use hand tools, gauges and instruments to analyze, repair or replace faulty parts.
• Utilize digital tools and systems.
• Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed.
• Perform routine installations and make adjustments to equipment as appropriate within normal procedures.

Qualifications

• Degree or equivalent experience desired.
• Must pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.
• Clean driving record: no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years.
• Must successfully complete physical exam and obtain OGUK (offshore) certification by Solar-approved physician.
• Must be able to obtain a legal Transportation Worker's Identification Credential (TWIC).

Skills

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.
• Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.
• Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.
• Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.

Benefits

• Competitive compensation packages (base $65k–$85k, not including overtime)
• Travel, company truck, gas card, meals and lodging all included
• Medical, dental and vision coverage starting day 1
• Paid time off plan (vacation, holidays, volunteer, etc.)
• 401(k) savings plan including company match
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Parental leave
• Employee assistance programs
• Voluntary benefits and employee discounts
• Career development
• Health lifestyle programs
• Incentive bonus
• Life insurance
• Adoption benefits
• Tuition reimbursement

Benefits also apply to part-time employees. Visa sponsorship is not available for this position.

Pay

Summary pay range: $72,360.00 – $108,540.00 per year. Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Salary is only one component of total compensation at Caterpillar.