Field Service Renewals Representative 4

About the role

The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.

Responsibilities

• Adhere to current Johnson Controls policies, procedures, products, programs and services.
• Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.
• Responsible for retention, customer satisfaction and growth within the customer base.
• Deliver increased sales against an assigned quota.
• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
• Interface effectively with district operations to deliver and improve service delivery.
• Determine customer needs and develop sales strategies to meet those objectives.
• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

Requirements

• A high school diploma or equivalent.
• Technical aptitude is a must for success i.e., Microsoft Office, Salesforce, Ace, Report to Web.
• A bachelor's degree, master's degree, or similar degree is preferred.
• Two or more years of sales and/or customer service experience with a similar product, service or industry.
• Highly motivated and success-driven.
• Excellent communication skills and ability to quickly qualify opportunities.
• A high degree of self-discipline.
• Independent, creative thinker.
• Ability to sell intangible services.

Qualifications

• Must be able to pass a background check.
• Must be able to pass a drug test.

Skills

• Microsoft Office
• Customer Service
• Sales
• Technical Aptitude

Benefits

• Competitive salary range: $55,000 - $81,425 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
• Company vehicle.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.

Pay

Hiring salary range: $55,000 - $81,425 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Schedule

Full-time position.