Field Service Renewals Representative 4

Build your best future with the Johnson Controls team. As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to develop through meaningful work projects and learning opportunities while supporting your physical, financial, and emotional wellbeing. Thrive in an empowering company culture where your voice and ideas are heard.

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time – 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – available day one
• Company vehicle
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Responsibilities

• Adhere to current Johnson Controls policies, procedures, products, programs, and services
• Manage all retention activities within an assigned service agreement customer base of $3M–$3.5M
• Responsible for retention, customer satisfaction, and growth within the customer base
• Deliver increased sales against an assigned quota
• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers, plus an intimate knowledge of each account (e.g., key decision makers, equipment, service contract, history, etc.)
• Interface effectively with district operations to deliver and improve service delivery
• Determine customer needs and develop sales strategies to meet those objectives
• Report progress and metrics to operation and corporate teams on a weekly and monthly basis

Requirements

• High School Diploma
• Technical aptitude is a must for success (e.g., Microsoft Office, Salesforce, Ace, Report to Web)

Qualifications

• BA, BS, or similar degree highly preferred
• 2+ years of sales and/or customer service experience with a similar product, service, or industry
• Highly motivated and success-driven
• Excellent communication skills and ability to quickly qualify opportunities
• High degree of self-discipline
• Independent, creative thinker
• Ability to sell intangible services

Pay

Hiring salary range: $58,500 – $87,900 (determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). This role also offers a competitive Sales Incentive Plan that accounts for project, quarterly, and annual margin.