Field Service Professional -Reno, NV 1

About the Role

At Vivint Smart Home, an NRG owned company, we’re dedicated to redefining the home experience with intelligent products and services. As a Field Service Technician, you will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind.

Responsibilities

• Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Training homeowners on how to use their new system to protect their families.
• Conducting a safety analysis of every home to ensure a safe workplace for the technician and the customers.
• Benefiting from consistent coaching and leadership training to move up within our national organization.

Requirements

• A valid driver’s license and a good driving record.
• Ability to successfully pass post-offer background investigation and licensing requirements per applicable law.
• Physical ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e., 375 lbs) and work in confined spaces like attics.
• Comfortable bending, kneeling, and standing for extended periods.

Qualifications

• Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer-first attitude with the ability to act with integrity while building rapport with diverse customers.
• Technical aptitude with experience in cable/satellite install, pest control, construction, or solar helpful but not required.

Benefits

• Competitive hourly base pay + uncapped commission and performance incentives.
• Comprehensive, paid training: virtual & on-the-job training, ongoing coaching & support.
• Take-home company vehicle and gas card for work use; paid drive time to and from appointments.
• 4-day work weeks (4/10 schedule, includes Saturdays).
• All tools, a cell phone, a tablet, and paid licensing provided.
• 10 paid holidays and 2 weeks PTO.
• 401(k) with 6% match and an Employee Stock Purchase Program.
• Employee pricing on Smart Home equipment.
• Opportunity to earn a yearly company-paid incentive trip (plus one guest).

Pay

The base salary range for this position is $24.35 - $26.93 per hour. Actual salaries will vary based on several factors including location, experience, and performance. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards.

Schedule

4-day work weeks (4/10 schedule, includes Saturdays).