Field Service Professional - Joplin, MO

About the role

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States dedicated to redefining the home experience with intelligent products and services. As a Field Service Technician/Professional, you will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. This role combines technical expertise with sales opportunity.

Responsibilities

• Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems
• Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site
• Training homeowners on how to use their new system to help protect their families
• Benefiting from consistent coaching and leadership training to advance within the national organization
• Conducting a safety assessment at every home to help ensure a safe environment for both employees and customers

Requirements

• A valid driver's license and a satisfactory driving record
• Ability to successfully pass post-offer background screening and licensing requirements in accordance with applicable laws
• Sales mindset: experience in retail, business-to-consumer (B2C) sales, insurance, or service-based sales is a strong advantage
• Customer-first attitude: ability to act with integrity while building rapport and trust with diverse customers
• Technical aptitude: experience in cable or satellite installation, pest control, construction, or solar industries is helpful but not required

Physical requirements

• Climb and descend extension and step ladders with tools and equipment on a repeated basis
• Lift, carry, and maneuver up to 50 pounds frequently
• Work outdoors in varying weather conditions, including heat and cold
• Enter and perform work in attics where temperatures may exceed 110°F for short periods, openings can be as small as 16" x 30" or 18" x 24", and crawling, kneeling, crouching, and working in awkward postures may be required for up to 60 minutes at a time
• Maintain three points of contact while navigating or traversing across trusses without stepping on drywall between trusses
• Operate a company vehicle repeatedly
• Perform work while standing for extended periods
• Perform outdoor work with potential for bee stings
• Perform computer and telephone work while seated as needed

Benefits

• Competitive hourly base pay plus uncapped commission and performance incentives
• Comprehensive, paid training: virtual and on-the-job training, ongoing coaching and support
• Take-home company vehicle and gas card for work use; drive time to and from appointments paid (clock in from your driveway)
• Four-day work weeks (4/10 schedule, including Saturdays)
• All tools, a cell phone, a tablet, and paid licensing required for job duties provided
• Ten paid holidays
• Two weeks of paid time off
• 401(k) with 6% company match
• Employee Stock Purchase Program
• Employee pricing on Smart Home equipment
• Opportunity to earn a yearly company-paid incentive trip for you and one guest

Schedule

Four-day work weeks (4/10 schedule, including Saturdays).

Pay

Competitive hourly base pay plus uncapped commission and performance incentives.