Field Service Professional - Fairmont, WV

About the role

In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind.

Responsibilities

• Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Training homeowners on how to use their new system to protect their families.
• Benefiting from consistent coaching and leadership training to move up within our national organization.

Requirements

• A valid driver’s license and a good driving record.
• Ability to successfully pass post-offer background investigation and licensing requirements per applicable law.

Physical Requirements

• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs) and work in confined spaces like attics.
• Comfortable bending, kneeling, and standing for extended periods.
• Conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.

Benefits

• Competitive hourly base pay plus uncapped commission and performance incentives.
• Comprehensive, paid training: virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates.
• Take-home company vehicle and gas card for work use; company pays for drive time to and from appointments.
• 4-day work weeks (4/10 schedule, includes Saturdays).
• All tools, a cell phone, a tablet, and paid licensing provided.
• 10 paid holidays and 2 weeks PTO.
• 401(k) with 6% match.
• Employee Stock Purchase Program and employee pricing on Smart Home equipment.
• Opportunity to earn a yearly company-paid incentive trip (plus one guest!).

Skills

• Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
• Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.