Field Service Professional - Dalton, GA
Position Purpose
The Field Service Professional is a skilled technician responsible for performing a full range of equipment repairs on industrial equipment found within Home Depot and external customers' retail locations and manufacturing facilities.
Key Responsibilities
Utilize company technology platform to document all work performed on equipment, including labor and parts.
Accurately maintain, report and store parts inventory.
Complete and organize tech stock replenishment into company vehicle.
Proactively communicate with business partners and leaders regarding customer needs, parts and servicing of equipment to provide excellent customer service.
Effectively communicate with customers regarding service requested and provided.
Perform all work and assignments in accordance with proper safety practices.
Adhere to all THD and safety rules and regulations.
Use sound judgment to address and eliminate safety related issues.
Comply with company safety, driving and vehicle standards.
Complete pre and post vehicle inspection.
Diagnose, repair and perform preventive maintenance on industrial equipment both mechanically and electrically.
Perform proper inspections and testing of customer equipment aligned with preventive maintenance.
Be available and accessible by phone and tablet during work schedule in order to provide excellent customer service.
Perform other responsibilities and duties as required.
Qualifications
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Must have valid Drivers' License for your employment state.
At least 1 year of experience troubleshooting and repairing equipment and conducting preventive maintenance on industrial and commercial equipment.
Ability to read and interpret mechanical, hydraulic, pneumatic, or electrical schematics.
Versatile equipment maintenance repair skill set.
Ability to adhere to OSHA regulations including, but not limited to fall protection, lock-out tag-out procedures.
Associate must be willing to get EPA 608 certification and be willing to perform the responsibility of refrigerant removal for recycling.
Must reside within 15-20 miles of the target city.
Demonstrated ability to collaborate and work effectively with cross-functional teams.
Good written and verbal communications skills.
Ability to consistently and accurately document work performed.
Preferred Qualifications
Working knowledge of Microsoft Office Suite.
Demonstrated ability to collaborate and work effectively with cross-functional teams.
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
Excellent written and verbal communication skills.
3 years of relevant work experience repairing and maintaining equipment.
Working knowledge of Microsoft Office Suite.
Have standard tools used in the craft.
Working knowledge of handheld technology (smartphone, laptop, tablet).
Ability to sit, stand and drive for extended periods of time. Lift 80 lbs. Climb 15+ ft.
Physical Requirements
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working conditions are indoors and outdoors including exposure to extreme temperatures, working around fumes, oils and chemicals. Exposure to loud noises, tools and equipment. Periods of prolonged standing or walking. Daily driving in local market/territory. Limited overnight travel in select markets.
Travel Requirements
Typically requires overnight travel less than 5% of the time.
Competencies
Manages Ambiguity
Nimble Learning
Collaborates
Plans and Aligns
Situational Adaptability
Balances Stakeholders
Buils Networks
Communicates Effectively
Customer Focus
Interpersonal Savvy
Manages Conflict
Resourcefulness