Field Service Professional - Columbus, OH

About the role

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

Vivint, named one of Forbes' World's 50 Most Innovative Companies, is looking for Field Service Technicians to join our nationally recognized team. In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind.

Benefits

• Competitive hourly base pay plus uncapped commission and performance incentives
• Comprehensive, paid training: virtual and on-the-job training, as well as ongoing coaching and support from leaders and teammates
• Zero commute: take-home company vehicle and gas card for work use; drive time to and from appointments paid (clock in from your driveway)
• Fully equipped: all tools, a cell phone, a tablet, and paid licensing required for job duties provided
• Ten paid holidays, two weeks of paid time off (PTO), 401(k) with 6% company match, Employee Stock Purchase Program, and employee pricing on Smart Home equipment
• Opportunity to earn a yearly company-paid incentive trip for you and one guest
• Note: Employees may not use Paid Time Off (PTO) during their first 90 days

Responsibilities

• Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems
• Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site
• Customer Education: Training homeowners on how to use their new system to help protect their families
• Growth: Benefiting from consistent coaching and leadership training to advance within our national organization

Requirements

We hire for attitude and train for skill. Whether you are an experienced technician or a sales professional looking for a hands-on career change, we want to hear from you if you have:

• A Sales Mindset: Experience in retail, business-to-consumer (B2C) sales, insurance, or service-based sales is a strong advantage
• Customer-First Attitude: Ability to act with integrity while building rapport and trust with diverse customers
• Technical Aptitude: Experience in cable or satellite installation, pest control, construction, or solar industries is helpful but not required
• A valid driver's license and a satisfactory driving record
• Ability to successfully pass post-offer background screening and licensing requirements in accordance with applicable laws

Physical Requirements

The successful candidate must be able to safely perform the following essential job functions, with or without reasonable accommodation:

• Climb and descend extension and step ladders with tools and equipment on a repeated basis
• Lift, carry, and maneuver up to 50 pounds frequently
• Work outdoors in varying weather conditions, including heat and cold
• Enter and perform work in attics where:
  • Temperatures may exceed 110°F for short periods
  • Openings can be as small as 16" x 30" or 18" x 24"
  • Crawling, kneeling, crouching, and working in awkward postures may be required for up to 60 minutes at a time
  • Maintain three points of contact while navigating or traversing across trusses without stepping on drywall between trusses
• Operate a company vehicle repeatedly
• Perform work while standing for extended periods
• Perform outdoor work with potential for bee stings
• Perform computer and telephone work while seated as needed

Safety is a core value at Vivint. Field Service Professionals conduct a safety assessment at every home to help ensure a safe environment for both employees and customers.

Pay

The base hourly range for this position is: $23.01 - $25.42

The base hourly range above represents the low and high end of the hourly range for this position. Actual pay will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition, the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.

Schedule

Four-day work weeks (4/10 schedule, including S