Field Service Professional - Brockton, MA

About the role

Vivint Smart Home, an NRG owned company, is seeking Field Service Technicians to join its nationally recognized team. This role combines technical expertise with sales opportunities, focusing on installing and servicing smart home technology while also identifying and selling upgraded solutions.

Responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
• Evaluate customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Train homeowners on using their new system to protect their families.
• Benefit from consistent coaching and leadership training to advance within the national organization.

Requirements

• A valid driver’s license and a good driving record.
• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet).
• Comfortable bending, kneeling, and standing for extended periods.

Qualifications

• Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Ability to act with integrity while building rapport with diverse customers.
• Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.

Skills

• Technical aptitude.
• Consultative sales skills.
• Customer education abilities.

Benefits

• Competitive hourly base pay + uncapped commission and performance incentives.
• Comprehensive, paid training (virtual & on-the-job).
• Take-home company vehicle and gas card for work use.
• 4-day work weeks (4/10 schedule, includes Saturdays).
• Fully equipped with all tools, a cell phone, a tablet, and paid licensing required for job duties.
• 10 paid holidays, 2 weeks PTO.
• 401(k) with 6% match.
• Employee Stock Purchase Program.
• Employee pricing on Smart Home equipment.
• Opportunity to earn a yearly company-paid incentive trip (plus one guest!)

Pay

The base salary range for this position is $23.32 - $25.79 per hour. Actual salaries will vary based on several factors including but not limited to location, experience, and performance.

Schedule

Field Service Technicians work a 4-day work week (4/10 schedule, includes Saturdays).