Field Service Professional - Baltimore, MD

About the role

You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind.

A Day In The Life

• Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Customer Education: Training homeowners on how to use their new system to protect their families.
• Growth: Benefiting from consistent coaching and leadership training to move up within our national organization.

What We're Looking For

• A sales mindset—experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer-first attitude with the ability to act with integrity while building rapport with diverse customers.
• Technical aptitude—experience in cable/satellite install, pest control, construction, or solar is helpful but not required.

Requirements

• A valid driver's license and a good driving record.
• Ability to successfully pass post-offer background investigation and licensing requirements per applicable law.

Physical Requirements

• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs) and work in confined spaces like attics.
• Comfortable bending, kneeling, and standing for extended periods.

Benefits

• Competitive hourly base pay + uncapped commission and performance incentives.
• Comprehensive paid training: virtual & on-the-job training, plus ongoing coaching & support.
• Zero commute: take-home company vehicle and gas card for work use; drive time to and from appointments is paid.
• 4-day work weeks (4/10 schedule, including Saturdays).
• All tools, cell phone, tablet, and paid licensing provided.
• 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, Employee Stock Purchase Program, and employee pricing on Smart Home equipment.
• Opportunity to earn a yearly company-paid incentive trip (plus one guest).

Pay

Base salary range: $24.99 – $28.54 per hour. Actual salaries vary based on location, experience, and performance. Additional compensation may include annual bonus, short- and long-term incentives, and program-specific awards.