Field Service Process Intern

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4.8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

About the role

The Field Service Process Intern will assist in project execution and strategy development for both current and future states. This position will work closely with the VP of Service, Department Managers of Service, and Field Service Experts to develop actionable projects and useful tools to improve the service process and profit generation. The ideal candidate will handle and develop multiple projects while meeting deadlines.

Responsibilities

• Support Field Service Experts in:
  • Manufacturing processes and process optimization
  • Troubleshooting products in operation on paper machines
  • Completing customer service orders and commissioning new equipment
• Lead continuous improvement activities in the service of customers from a process, mechanical, and automation perspective
• Evaluate opportunity management using Sales Force and develop and execute improvement ideas, including facilitating meetings to improve the current process
• Provide problem-solving expertise to find solutions
• Complete an assigned project during the internship/co-op assignment
• Work with a mentor from the Operations team
• Present a project review to peers and management at the end of the internship to showcase contributions
• Be mobile during the training period, open to travel to areas with manufacturing plants or large customer bases

Requirements

• Undergraduate or graduate student pursuing a degree in Chemical Engineering, Mechanical Engineering, Material Science, Textile Engineering, Electrical Engineering, Industrial Engineering, or a related field
• Comfortable working in an industrial environment around machinery, including paper machines
• Some lifting, stooping, kneeling, crouching, reaching, and balancing is necessary
• Strong interpersonal and communication skills
• Excellent problem-solving and data analysis abilities
• Creative, self-driven, and able to collaborate effectively within a team
• Proficient with Microsoft Office Suite or related software

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Ability to lift up to 15 pounds at times
• Considerable time on and around machinery, including paper machines
• Some lifting, stooping, kneeling, crouching, reaching, and balancing is necessary

Benefits

• Flexibility with work/life balance
• Competitive compensation and benefits package
• 401K with generous company match
• Climate-neutral footprint worldwide
• Tuition reimbursement