Field Service Power Generation Technician

About the role

We are looking for a talented Field Service Power Generation Technician to join our team specializing in Power Generation in Odessa, TX. $10,000 Sign on Bonus for external hires.

In this role, you will make an impact in the following ways: Completing preventative maintenance and/or basic repair activities on generators or components at the customer site with minimal direction, engaging with customers in a courteous and professional manner, and applying the use of specialized tools and following documented procedures and policies to diagnose and complete basic repairs.

Responsibilities

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
• Escalates unresolved issues to product specialists / Supervisor
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
• Maintains service vehicle and tools for cleanliness and proper operation
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Requirements

• A current valid license is required for this role
• Must be 18 years old with 2 years driving experience
• This role requires a 5 year motor vehicle report, free from major violations

Skills

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer focus - Building strong customer relationships and delivering customer-centric solutions
• Develops talent - Developing people to meet both their career goals and the organization’s goals
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Manages conflict - Handling conflict situations effectively, with a minimum of noise
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue
• Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems
• Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization

Benefits

A relocation package is available for this role.