Field Service Order Coordinator

At Cogent Inc., an employee-owned company, we’re seeking a bright, self-driven individual to help coordinate and schedule field service work for our valued customers. This position is based in our Golden, Colorado facility.

About the role

As a Field Service Order Coordinator, you will coordinate the entire service process from beginning to end and play an integral part in the overall operation of the company. You’ll partner with internal departments and external vendors to ensure deadlines are met, resources are available, and the highest quality standards are maintained.

Responsibilities

• Prepare and distribute timely service estimates
• Interpret commitments made to customers by other company employees and clarify when there is confusion or ambiguity
• Responsible for the procurement of all parts, equipment, and tools needed for each job
• Utilize the support and coordinate the work of the service department to ensure each service job is managed with excellence
• Prioritize tasks based on customer need (internal and external)
• Monitor quality from project planning through service completion
• Process service-related warranties and returns to vendors in a timely manner
• Develop and maintain solid relationships with customers both internal and external
• Communicate directly with customers regarding scope, schedule, and cost
• Manage schedules for technicians and other field-service related personnel
• Embody and exhibit Cogent’s core values on a daily basis

Requirements

• Three years’ minimum experience in entry-level construction management, project management, or equivalent
• Ability to perform tasks with high attention to detail and accuracy
• Ability to work both independently and in a team-oriented, collaborative environment
• Ability to elicit cooperation and defuse tension, if necessary, in a customer service environment
• Knowledge of purchasing and sales techniques
• Excellent project management skills; ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Excellent verbal and written communication skills
• Excellent customer service, interpersonal, and phone etiquette skills
• Proficiency in MS Office including Word, Excel
• Proficiency in P21 or other accounting/scheduling software programs
• Ability to lift up to 25 pounds

The position is 90% office environment, 10% shop. Overtime, without prior notice, may be required. Travel may be required for training purposes.

Benefits

• Employee Ownership (ESOP)
• 401(k) with Company Match
• Profit Sharing
• Medical, Dental, Vision & Life Insurance
• Generous PTO, Paid Holidays & Volunteer Time Off
• Career Development & Advancement Opportunities
• A Culture That Values Innovation, Collaboration, and Respect

About Us

At Cogent, you’re not just an employee—you’re an owner. Our people make the difference, our shared values define us as a team, and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil, and Gas markets through our family of trusted brands.