Field Service Operations Supervisor

Position Summary

The Field Service Operations Supervisor is responsible for overseeing service agreements, preventive maintenance programs, customer contracts, technician scheduling, and operational performance. This role serves as a critical link between customers, service advisors, parts personnel, branch leadership, and internal departments to ensure exceptional customer service, efficient workflow management, and profitable service operations.

This position provides regional support across multiple branch locations within the East Region, driving consistency in service execution, operational processes, and customer experience. The Field Service Operations Supervisor will occasionally travel throughout the region to support branches with field service initiatives, strengthen customer relationships, provide coaching and training, and ensure alignment with company service standards and strategic objectives.

The ideal candidate combines strong service operations experience and a customer-focused mindset. This individual will manage preventive maintenance programs, oversee contract administration, and drive operational excellence across the region while building strong partnerships with branch leadership teams and key customers.

Responsibilities

• Prepare, manage, and track all Preventive Maintenance (PM) quotations
• Create and administer service contracts and agreement renewals
• Prepare and respond to Requests for Quotes (RFQs)
• Coordinate and assist with the implementation of all awarded services and contract agreements
• Submit completed contracts, agreements, and supporting documentation to customers in a timely manner
• Maintain accurate records of all quotations, contracts, and customer communications
• Establish all new customer accounts within company systems
• Enter and maintain accurate Ship-To and Bill-To information
• Process and track customer credit applications
• Collect, verify, and maintain required insurance documentation
• Ensure proper linkage and alignment between Bill-To and Ship-To accounts
• Verify accuracy of customer information to support billing and service operations
• Route all customer contracts requiring legal review through the established Contract Review process
• Coordinate with internal stakeholders to obtain required approvals before contract execution
• Ensure all contractual documents meet company policies and compliance requirements
• Maintain documentation and records related to contract review and approval workflows
• Maintain and update the Master Schedule for all monthly Preventive Maintenance activities

Pay

$55K-$65K Annually