Field Service Installation Specialist

Position Summary

As a Field Service Installation Specialist, you are responsible for supporting the installation, configuration, and service of Natus Neurology systems across customer sites. You work as part of a broader project team to execute installation activities, perform basic training, and ensure systems are deployed in accordance with company standards and customer requirements.

Key Responsibilities

• Support neurology system installations as assigned by Site Planners, or Managers
• Execute installation activities in accordance with company standards and customer expectations
• Follow direction and contribute to team-based project delivery as directed by Installation Leads, Site Planners, or Managers
• Deliver basic customer training during installations or scheduled sessions
• Build strong customer relationships through professionalism, communication, and ongoing support
• Perform site walkthroughs to validate readiness and compliance with installation requirements
• Diagnose and analyze product issues encountered during installation projects, escalating as needed to meet service level expectations
• Provide feedback to Engineering and cross-functional teams on product performance and improvement opportunities

Qualifications & Experience

• Bachelor’s or Higher degree, from an accredited college or university is preferable but not essential
• 1 year of relevant experience performing installations, training, and troubleshooting
• Medical Device experience preferred

Key Competencies

• Strong hardware installation and software configuration skill level, with high attention to detail
• Excellent written, verbal, and customer-facing communication skills
• Calm, methodical approach to problem-solving and issue resolution
• Ability to manage multiple priorities and adapt to changing project requirements
• Customer-first mindset with a focus on professionalism and accountability
• Strong ability to take direction for assigned onsite installation or service tasks from Site Planner, Manager, or onsite Installation Lead
• When needed, able to support self-directed work style with the ability to operate independently in dynamic environments
• Ability to build collaborative relationships across customers, sales, service, and IT stakeholders

Technical Skills And Abilities

• Ability to lead discussions related to server builds, application hosting, and customer IT infrastructure requirements
• Strong knowledge of Microsoft Windows desktop and server operating systems
• Working knowledge of Active Directory, Group Policy, domain-joined device deployment, and Windows security policies
• Working knowledge of network infrastructure concepts including TCP/IP, DNS, DHCP, VLANs, firewall considerations, port access, and connectivity for Windows-based devices
• Familiarity with storage backends, shared storage, and virtualized server environments used to support enterprise applications

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to:
• Travel to customer sites by air, car, or train
• Stand, walk, and move within hospital or clinical settings
• Assemble and handle equipment, including occasional lifting of up to 50 pounds
• Bend, stoop, or kneel during installation activities