Field Service Engineer/Technician, Northeast USA

About the role

We are growing and we are looking for more superstar talent! If you can think in 3D, understand coordinate systems, have CAD experience, and like fixing things this career may be for you!

Responsibilities

• System Installation and Training
• Install and train customers on various Laser & Vision-based projection and inspection systems in variety of environments, applications, and industries.
• On-site calibration & commissioning of new hardware & software.
• System level troubleshooting.
• Deliver multi-day training courses including classroom-based theory & conduct hands-on “at the machine” learning for operators, administrators, & maintenance personnel.
• Provide detailed accounts of customer applications and take part in data collection for new product development & bug reporting/resolution.
• On-site Service & Troubleshooting
• In field diagnostic testing/troubleshooting of electro optic, & electronic components using standard instruments.
• Troubleshoot, maintain, and repair industrial, electrical and electronic control systems and other 3rd party integrated system components.
• Carry out preventative maintenance programs to ensure proper machine performance while keeping required maintenance records.
• Provide phone and online support to customers as required.
• Remote Support
• Provide remote technical support via phone, email, and remote desktop client from your home office.
• Occasionally answer after hours support calls on nights or weekends.
• Maintain proper reporting and data entry within company CRM/business systems.
• Manage and process your own travel expenses.
• Product testing.

Requirements

• General Diploma/ Degree in Mechanical, Electrical, Electronics, Photonics (vision) Technology or equivalent program.
• Multiple language skills, specifically Spanish or French, an asset, but not required.
• Previous experience in a technical service role or a position requiring direct customer contact is an asset.
• Demonstrated spatial awareness & the ability to think in 3D.
• Self-motivated with the ability to work independently.
• Excellent interpersonal, teamwork and communication skills.
• Safety conscious.
• Computer skills
• Demonstrated ability with Windows & Windows based software including MS OFFICE and Google workspace.
• Able to interpret NC programming language (G-Code or similar).
• Ability to efficiently navigate advanced settings within Windows 10 including N/W troubleshooting & Installing S/W.
• Demonstrated knowledge of basic network topography.
• Comfortable learning new software.
• Experience with CAD design (Solidworks, Autodesk, Creo/NX, CATIA) an asset.
• Technical Aptitude
• Demonstrated understanding of 3D coordinate systems.
• Demonstrated ability to read technical documentation including wiring diagrams.
• Demonstrated ability diagnostic tools such as LPM, DMM, Oscilloscope etc.
• Demonstrated ability to read technical drawings (electrical and/or dimensioned mechanical drawings).
• Experience and/or knowledge of CNC equipment an asset.
• Experience working with portable CMMs, Laser Tracker or Theodolite an asset.

Working Conditions

• Travel requirement of up to 75%, primarily within the USA. Some international travel may be required.
• Ability to work at heights ranging from 1.6-15m
• Work environments will vary
• Willing to work outdoors
• Hours outside of standard business hours
• Service Territory: AMERICAS
• Located within 1 hour of a major airport is required

Benefits

To thrive in this role, you must be independent, love to learn, have the ability to adapt, and have a passion for technology. Your training will never be complete. When not traveling you will enjoy working from the comfort of your home office, providing remote assistance to our global customer base.

Pay

Employee Type: Salaried
Currency: USD
Salary Minimum: 65,000
Salary Maximum: 75,000

Schedule

Compensation
Employee Type: Salaried
Currency: USD
Salary Minimum: 65,000
Salary Maximum: 75,000

Disclaimer

Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility.

AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.