Field Service Engineer - St. Louis, MO
Schedule: Monday–Friday dayshift with occasional overnights.
About Packsize
Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.
About the role
A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at customer facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance. They will build and maintain strong, trust-based customer relationships and work closely with other Packsize team members to provide exceptional customer service.
Responsibilities
- Schedule tasks at customer job sites
- Troubleshoot issues quickly and effectively using technical drawings and documentation
- Perform routine maintenance and emergency services as they arise
- Continuous learning, including customer operational processes, packaging designs, and technical specifications
- Install Packsize solutions and train others to use and maintain them
- Basic clerical and administrative duties: timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports
- Responsively and productively communicate information and ideas with Packsize and customer personnel
- Adhere to all Packsize and customer safety requirements, including protocols related to exposed moving parts and electricity
Requirements
- Customer service focus
- Knowledge of Windows platforms
- Effective use of hand tools
- Knowledge of mechanical platforms
- Ability to work independently with little or no direct supervision
- Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience
- Associate’s Degree, Vocational Training, or equivalent experience
- Bachelor’s Degree in a related area preferred
- Valid driver’s license and clean driving record
- Ability to travel by vehicle or airplane domestically
- Available on-call
- Overnight travel often required
Working environment and physical demands
- Frequently move materials and equipment weighing up to 50 pounds
- Remain in a stationary position for 50% of the time
- Move about inside and outside of equipment, warehouse, and office space to work on the equipment
- Frequently operate hand and power tools, computers, and other office equipment
- Occasionally ascend/descend a ladder to access high places on the equipment
Pay
The base salary for this role is $65,000–70,000 USD. Packsize considers several factors when determining compensation, including the role, responsibilities, prior work experience, education/training, and special skills.
Benefits
- Medical, dental, and vision coverage
- 401(k) retirement plan
- Paid Time Off
- Health Savings and Flexible Spending Accounts (HSA/FSA)
- Life and disability insurance
- Voluntary benefits: critical illness, hospital indemnity, accident, and legal/ID theft protection
- Employee Assistance Program (EAP)