Field Service Engineer - Spokane, WA

About the role

At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day. Our engineering teams drive our business, constantly challenging and innovating our processes. Our Field Service Engineers play a crucial role in delivering top-notch customer service by repairing and maintaining our products on-site.

Responsibilities

• Conducts advanced troubleshooting to repair, test, and qualify instruments located at assigned territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keeps management advised of issues and developments.
• Ensures instrumentation is in compliance with regulatory requirements and quality control standards.

Qualifications

• Must be able to meet customer credentialing requirements.
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Knowledge of inventory and procurement systems.
• Ability to interface with internal and/or external customers.
• Solid computer skills.
• Time Management Skills.
• Strong robotics, fluidics, and pneumatics experience preferred.
• Ability to pass a comprehensive background check.
• Possess a valid Driver’s License and maintain a clean driving record.

Education

• BS/BA degree or equivalent experience preferred.
• AA/AS degree and/or practical Military experience considered.

Experience

• 2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting.

Additional Details

• This person will work out of a home based office.
• Position will require 75% plus travel.
• There will be on-call duties.
• Overnight stays could be 3 to 4 nights a week.
• Candidate must be within 60 minutes of Spokane International Airport.