Field Service Engineer - Solar

Job Responsibilities

• Act as the technical authority on solar hardware, offering expert guidance to internal teams, contractors, and customers.
• Train and mentor contractors on the proper installation, operation, and maintenance of solar products.
• Develop, update, and manage technical documentation, including installation manuals, datasheets, and other technical documentation as required.
• Provide timely and effective technical support to customers, addressing inquiries and resolving issues related to solar products.
• Collaborate with third-party suppliers of electrical equipment to ensure compatibility and optimal performance of solar products.
• Collect and analyze customer feedback and product performance data to contribute to continuous product improvement initiatives.
• Stay current on industry trends, standards, and competitive product landscape to inform product development and support strategies.

Qualifications

• 3+ years of experience in field service engineering for solar or related systems such as batteries.
• Strong understanding of solar equipment, system design, and installation best practices.
• Experience in solar and roofing is a plus.
• Basic knowledge of solar and electrical code and compliance.
• Proven experience in technical documentation and customer support.
• Excellent communication and interpersonal skills, with the ability to present complex technical information clearly to diverse audiences.
• Ability to work collaboratively with cross-functional teams and build strong relationships with contractors and suppliers.
• Equally comfortable giving a presentation in an office or working with a crew on a jobsite.
• Familiar and comfortable with safely working at heights.
• Advanced analytical skills, and creativity in solving problems/trouble shooting.
• Excellent interpersonal and communication skills (written, verbal and presentation), with the ability to effectively work with others in a team environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to travel (25-50%).

Benefits

• Competitive salary - $85,000-$105,000 based on experience
• Health Insurance (includes Virtual Health, and HCSA), Dental Insurance, Vision Insurance
• Life Insurance, Long-term Disability, Short-term Disability
• RRSP Match
• Paid Vacation Floating Days
• Employee Assistance Program
• Employee Engagement Events
• Awards and Recognition
• Tuition reimbursement
• Service Awards
• Employee Perks & Discounts