Field Service Engineer - Nozomi

About the role

EFI is seeking Field Service Engineers to join our team in the US. These are remote roles requiring regular national and international travel to customer bases specifically focused on our Nozomi single-pass digital printing product line.

Responsibilities

• Provide on-site installation and setup of all printers associated with the Inkjet product lines
• Give initial and ongoing formal customer operator and printer maintenance training
• Provide periodic on-site troubleshooting and repairs on printers experiencing complex electrical, mechanical or pneumatic problems
• Offer detailed technical feedback and liaise regularly with our customer call center
• Provide service & support during exhibitions
• Remotely work with customers to accurately identify equipment issues and provide technical information and repair guidance
• Participate in after-hours support activities on a rotating basis

Requirements

• Minimum two-year mechanical/electrical engineering qualification
• Previous work experience in mechanical, digital, and electronic technology highly preferred
• Demonstrated strong commitment to customer satisfaction
• Very good knowledge of Microsoft Windows environment
• Ability to troubleshoot electrical and mechanical problems at the component level
• Knowledge of large format printers and/or presses and printing applications is desirable
• Knowledge of inkjet printing, color theory
• Proven ability to provide training
• Good communication skills, team-player
• Flexible for traveling within the territory and abroad, on very short notice
• A valid passport is required

Qualifications

• Fluent in English and local language

Skills

• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Attention to detail

Benefits

• Remote work option
• Opportunities for professional development and growth
• Competitive compensation ranging from $60,000 to $75,000 USD, depending on location

Pay

The total compensation for this position ranges from our lowest geographical market up to our highest geographical market within the United States. $60,000-$75,000 USD

Schedule

Flexibility for traveling within the territory and abroad, on very short notice, therefore a valid passport is required.