Field Service Engineer, Northeast (ME,RI,NH,MA,CT)
Volvo Penta · Chesapeake, VA · 2 wk ago
Engineering$84k–$103k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Must preserve all substantive info. Must not invent or summarize away detail. Must not include filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes pay range: base pay $83,500 - $103,100 annually, bonus eligible. So Pay section is appropriate. Benefits: mentions competitive medical, dental and vision insurance, generous paid time off, competitive matching retirement savings plans, safety, health, wellbeing, professional development via Volvo Group University, programs that make work-life easier. So Benefits section is appropriate. Schedule: mentions travel requirement up to 50% travel, mostly domestic with some international. Also mentions field based, need to live near major airport, travel. Could be considered schedule? The instruction says use Schedule section only if posting actually states them. It does mention travel requirement, but not explicit schedule like full-time, part-time, shift. Might still include Schedule? Probably not, because schedule not explicitly given. Could include Travel under Responsibilities? There's a bullet about travel? Not exactly. Might omit Schedule.
We need sections: About the role (intro paragraph), Responsibilities (list), Requirements (maybe combine Experience And Education?), Qualifications (maybe same as Requirements?), Skills (maybe list of competencies), Benefits, Pay.
We must not repeat job title. Use for each section heading.
We need to preserve all substantive info. Must not invent. Must not include boilerplate like EEO, legal, etc. Must remove duplicated lines.
Let's extract substantive content:
Intro paragraph: "Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Our Organization Volvo Penta North America (VPNA) delivers power solutions for marine and industrial applications. As part of the Volvo Group, we combine proven technology with deep expertise to support customers across a wide range of industries. From commercial and leisure marine vessels to data centers, construction, mining, and agriculture, VPNA is helping shape the future through diesel and gas engines, electrification, and integrated power and energy solutions. With North America as a key growth market for Volvo Penta, this is an exciting time to be part of the business."
Then "What You Will Do" paragraph: "This is an important and challenging position requiring a highly skilled, multi-tasking individual who can work independently to assist our service partners and customers. You will have strong mechanical and electronic expertise and serve as an escalation resource for complex troubleshooting and customer issues to include repair, overhaul, and installation of a variety of Volvo Penta marine and/or industrial products. You will also develop service capabilities in our dealer base including new technologies such as electromobility, connectivity, and remote diagnostics. This position serves the full range of products for both industrial and marine segments and reports to the Manager Field Service. As a knowledgeable technician, you will thrive in a collaborative, growth-oriented environment and you are motivated by making a measurable difference in customer success. The area of responsibility will be aligned with a defined U.S. territory. This role supports southern Maine to Connecticut. Proximity to a major airport is important to enable efficient travel to customer and dealer locations, as well as to our office in Chesapeake, Virginia"
Then "Key Responsibilities" with bullet points (list). Let's capture each bullet:
- Advanced Technical & Customer Support
- Serve as a technical resource and escalation point for complex applications, troubleshooting, and repair issues for both industrial and marine engines and solutions
- Respond to advanced technical inquiries via phone, through case management, and on-site service when required
- Act as a liaison between our dealer base, customers, technical support and quality teams
- Lead investigations into product complaints, failures, and reported safety incidents, documenting findings and driving resolution through our case management system and quality systems.
- Provide structured feedback loops with Technical Support and Competence Development teams, sharing insights on recurring technical issues and capability gaps
- Support failure analysis, data acquisition, testing, and continuous improvement initiatives.
- Promote a continuous improvement mindset in field service activities, coordinating closely across functions and incorporating feedback from customers and dealers
- Assist with development and rollout of service bulletins, OEM communications, and support campaigns.
- Promote consistent use of Volvo Penta digital tools including VPPN and case management.
- Support trade shows, product events, and customer meetings as required
- Training, Process & Future Technology Support
- Mentor technical support specialists acting as a technical and professional role model
- Develop and implement support processes for emerging technologies, including electrification and hybrid systems; alternative fuels; connectivity and remote diagnostics
Then "Who are you?" with subheadings Experience And Education, etc. We'll need to capture Requirements, Qualifications, Skills.
Experience And Education:
- Associate’s degree in mechanical engineering, automotive engineering, industrial technology, or related technical field or the appropriate equivalent combination of education and experience. Bachelor’s degree preferred.
- Minimum 8 years of experience in engine OEM, distributor, or dealer service environments.
- Proven expert-level knowledge of industrial and marine engine systems, diagnostics, controls, and repair practices. Experience with Volvo Penta products preferred.
- Working knowledge of warranty processes, dealer operations, and industrial trade practices.
- Experience and/or certifications in emerging powertrain technologies (electrification, alternative fuels, hybrid systems, connectivity, remote diagnostics) preferred.
- Demonstrated interpersonal skills and ability to interface with all levels of employees, leaders, customers, suppliers, partners, and other stakeholders
- Advanced communication and presentation skills in both US and global contexts
- Intermediate proficiency with Microsoft 365 tools (e.g., Excel, PowerPoint, Teams)
- Ability to read, write, understand, and speak English. Bilingual (English plus Spanish, Swedish, etc.) a plus
Then "Ready for the next move? Expected Competence At Work" list of competencies (Respect, Collaborative, Trust, Stakeholder Management, Self-Development, Change Management, Influencing, Strategic mindset, Networking, Accountability, Manage ambiguity, Customer focus). These could go under Skills or Qualifications.
Physical Requirements: list of physical demands.
Other Considerations: legal work authorization, location near major airport, on-site candidates in Chesapeake VA may be considered, Travel Requirement: Up to 50% travel, mostly domestic with some international.
Compensation: base pay $83,500 - $103,100 annually, bonus eligible. Factors.
Benefits: Competitive medical, dental and vision insurance. Generous paid time off. Competitive matching retirement savings plans. Working environment where safety, health and wellbeing come first. Focus on professional and personal development through Volvo Group University. Programs that make today’s challenging reality of combining work and personal life easier.
EEO etc to remove.
We need to decide sections:
- About the role: combine intro + What You Will Do + territory description? Probably yes.
- Responsibilities: the Key Responsibilities bullets.
- Requirements: Experience And Education (maybe also Physical Requirements? Could be separate but we can include under Requirements). Might also include legal work auth etc but that's boilerplate? It's a requirement but maybe we keep as part of Requirements? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Legal work authorization is not exactly boilerplate but it's a requirement. Might keep? It's not EEO. It's a requirement for eligibility. Could include under Requirements as a bullet: "Must be legally authorized to work in the United States; no sponsorship required." But it's minor. Might keep.
- Qualifications: maybe the Expected Competence At Work list (soft skills). Could also include Physical Requirements as Qualifications? But better to put Physical Requirements under Requirements or a separate section? There's no explicit section for Physical Requirements in the list of allowed headings; we have About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical Requirements could go under Requirements or Qualifications. I'd put under Requirements as a bullet list.
- Skills: maybe the technical skills list (expert-level knowledge, etc.) plus Microsoft 365 proficiency, bilingual, etc. Could also include competencies under Skills. But we need to avoid duplication. Let's allocate:
Requirements: Education, experience, work authorization, physical requirements.
Qualifications: Expert-level knowledge, Volvo Penta experience preferred, warranty knowledge, emerging tech experience, interpersonal skills, communication, Microsoft 365, English, bilingual.
Skills: Competencies (Respect, Collaborative, etc.) maybe also technical skills like troubleshooting, etc. But we already have many technical skills in Responsibilities. Might be okay to put competencies under Skills.
- Benefits: as described.
- Pay: base pay range and bonus.
- Schedule: maybe travel requirement? Could put under Schedule: "Up to 50% travel, mostly domestic with some international." Also mention field-based, need to live near major airport. That's schedule-ish. We'll include Schedule section with travel and location requirement.
We must not create sections with filler. Ensure each section has real content.
Now produce HTML fragment:
for each section heading.
We need to preserve all substantive info. Must not invent. Must not include boilerplate like EEO, legal, etc. Must remove duplicated lines.
Let's extract substantive content:
Intro paragraph: "Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Our Organization Volvo Penta North America (VPNA) delivers power solutions for marine and industrial applications. As part of the Volvo Group, we combine proven technology with deep expertise to support customers across a wide range of industries. From commercial and leisure marine vessels to data centers, construction, mining, and agriculture, VPNA is helping shape the future through diesel and gas engines, electrification, and integrated power and energy solutions. With North America as a key growth market for Volvo Penta, this is an exciting time to be part of the business."
Then "What You Will Do" paragraph: "This is an important and challenging position requiring a highly skilled, multi-tasking individual who can work independently to assist our service partners and customers. You will have strong mechanical and electronic expertise and serve as an escalation resource for complex troubleshooting and customer issues to include repair, overhaul, and installation of a variety of Volvo Penta marine and/or industrial products. You will also develop service capabilities in our dealer base including new technologies such as electromobility, connectivity, and remote diagnostics. This position serves the full range of products for both industrial and marine segments and reports to the Manager Field Service. As a knowledgeable technician, you will thrive in a collaborative, growth-oriented environment and you are motivated by making a measurable difference in customer success. The area of responsibility will be aligned with a defined U.S. territory. This role supports southern Maine to Connecticut. Proximity to a major airport is important to enable efficient travel to customer and dealer locations, as well as to our office in Chesapeake, Virginia"
Then "Key Responsibilities" with bullet points (list). Let's capture each bullet:
- Advanced Technical & Customer Support
- Serve as a technical resource and escalation point for complex applications, troubleshooting, and repair issues for both industrial and marine engines and solutions
- Respond to advanced technical inquiries via phone, through case management, and on-site service when required
- Act as a liaison between our dealer base, customers, technical support and quality teams
- Lead investigations into product complaints, failures, and reported safety incidents, documenting findings and driving resolution through our case management system and quality systems.
- Provide structured feedback loops with Technical Support and Competence Development teams, sharing insights on recurring technical issues and capability gaps
- Support failure analysis, data acquisition, testing, and continuous improvement initiatives.
- Promote a continuous improvement mindset in field service activities, coordinating closely across functions and incorporating feedback from customers and dealers
- Assist with development and rollout of service bulletins, OEM communications, and support campaigns.
- Promote consistent use of Volvo Penta digital tools including VPPN and case management.
- Support trade shows, product events, and customer meetings as required
- Training, Process & Future Technology Support
- Mentor technical support specialists acting as a technical and professional role model
- Develop and implement support processes for emerging technologies, including electrification and hybrid systems; alternative fuels; connectivity and remote diagnostics
Then "Who are you?" with subheadings Experience And Education, etc. We'll need to capture Requirements, Qualifications, Skills.
Experience And Education:
- Associate’s degree in mechanical engineering, automotive engineering, industrial technology, or related technical field or the appropriate equivalent combination of education and experience. Bachelor’s degree preferred.
- Minimum 8 years of experience in engine OEM, distributor, or dealer service environments.
- Proven expert-level knowledge of industrial and marine engine systems, diagnostics, controls, and repair practices. Experience with Volvo Penta products preferred.
- Working knowledge of warranty processes, dealer operations, and industrial trade practices.
- Experience and/or certifications in emerging powertrain technologies (electrification, alternative fuels, hybrid systems, connectivity, remote diagnostics) preferred.
- Demonstrated interpersonal skills and ability to interface with all levels of employees, leaders, customers, suppliers, partners, and other stakeholders
- Advanced communication and presentation skills in both US and global contexts
- Intermediate proficiency with Microsoft 365 tools (e.g., Excel, PowerPoint, Teams)
- Ability to read, write, understand, and speak English. Bilingual (English plus Spanish, Swedish, etc.) a plus
Then "Ready for the next move? Expected Competence At Work" list of competencies (Respect, Collaborative, Trust, Stakeholder Management, Self-Development, Change Management, Influencing, Strategic mindset, Networking, Accountability, Manage ambiguity, Customer focus). These could go under Skills or Qualifications.
Physical Requirements: list of physical demands.
Other Considerations: legal work authorization, location near major airport, on-site candidates in Chesapeake VA may be considered, Travel Requirement: Up to 50% travel, mostly domestic with some international.
Compensation: base pay $83,500 - $103,100 annually, bonus eligible. Factors.
Benefits: Competitive medical, dental and vision insurance. Generous paid time off. Competitive matching retirement savings plans. Working environment where safety, health and wellbeing come first. Focus on professional and personal development through Volvo Group University. Programs that make today’s challenging reality of combining work and personal life easier.
EEO etc to remove.
We need to decide sections:
- About the role: combine intro + What You Will Do + territory description? Probably yes.
- Responsibilities: the Key Responsibilities bullets.
- Requirements: Experience And Education (maybe also Physical Requirements? Could be separate but we can include under Requirements). Might also include legal work auth etc but that's boilerplate? It's a requirement but maybe we keep as part of Requirements? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Legal work authorization is not exactly boilerplate but it's a requirement. Might keep? It's not EEO. It's a requirement for eligibility. Could include under Requirements as a bullet: "Must be legally authorized to work in the United States; no sponsorship required." But it's minor. Might keep.
- Qualifications: maybe the Expected Competence At Work list (soft skills). Could also include Physical Requirements as Qualifications? But better to put Physical Requirements under Requirements or a separate section? There's no explicit section for Physical Requirements in the list of allowed headings; we have About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical Requirements could go under Requirements or Qualifications. I'd put under Requirements as a bullet list.
- Skills: maybe the technical skills list (expert-level knowledge, etc.) plus Microsoft 365 proficiency, bilingual, etc. Could also include competencies under Skills. But we need to avoid duplication. Let's allocate:
Requirements: Education, experience, work authorization, physical requirements.
Qualifications: Expert-level knowledge, Volvo Penta experience preferred, warranty knowledge, emerging tech experience, interpersonal skills, communication, Microsoft 365, English, bilingual.
Skills: Competencies (Respect, Collaborative, etc.) maybe also technical skills like troubleshooting, etc. But we already have many technical skills in Responsibilities. Might be okay to put competencies under Skills.
- Benefits: as described.
- Pay: base pay range and bonus.
- Schedule: maybe travel requirement? Could put under Schedule: "Up to 50% travel, mostly domestic with some international." Also mention field-based, need to live near major airport. That's schedule-ish. We'll include Schedule section with travel and location requirement.
We must not create sections with filler. Ensure each section has real content.
Now produce HTML fragment:
About the role
... combined intro paragraphs ...
Responsibilities
- ... ...
Requirements
- Associate’s degree in mechanical engineering, automotive engineering, industrial technology, or related technical field or the appropriate equivalent combination of education and experience. Bachelor’s degree preferred.
- Minimum 8 years of experience in engine OEM, distributor, or dealer service environments.
- Proven expert-level knowledge of industrial and marine engine systems, diagnostics, controls, and repair practices. Experience with Volvo Penta products preferred.
- Working knowledge of warranty processes, dealer operations, and industrial trade practices.
- Experience and/or certifications in emerging powertrain technologies (electrification, alternative fuels, hybrid systems, connectivity, remote diagnostics) preferred.
- Demonstrated interpersonal skills and ability to interface with all levels of employees, leaders, customers, suppliers, partners, and other stakeholders.
- Advanced communication and presentation skills in both US and global contexts.
- Intermediate proficiency with Microsoft 365 tools (e.g., Excel, PowerPoint, Teams).
- Ability to read, write, understand, and speak English. Bilingual (English plus Spanish, Swedish, etc.) a plus.
- Must be legally authorized to work in the United States; no sponsorship required for employment visa status.
- Physical demands: ability to stand, walk, or sit for prolonged periods; balance, stoop, kneel, crouch, or crawl; see, speak, and hear; use hands/fingers to handle objects/tools; reach with hands/arms; lift, move, or carry up to 50 pounds unassisted; climb stairs and ladders, sometimes on moving vessels or in confined spaces; work in small or confined spaces, including under machinery; have stamina for long and unpredictable days, including extended hours and weekends; work with loud noise levels; work in various settings such as industrial sites, outdoor environments, or on vessels; work in various weather conditions.
Qualifications
Maybe we can combine some of the above? Actually we already put many in Requirements. Might need to shift some to Qualifications. Let's think: The posting separates Experience And Education (requirements) and then "Who are you?" includes many skill/competency items. The "Expected Competence At Work" list is separate. So we could treat: Requirements: Experience And Education + Physical Requirements + Legal auth