Field Service Engineer - Newark

About the role

The Field Engineer (FSE) provides the front line interface of ARxIUM systems to the customer. The FSE, under minimal supervision, and with broad scope of responsibility, performs field service activities involving the installation, maintenance, repair and modification of ARxIUM systems at a customer facility.

Responsibilities

• Perform software and hardware preventive and corrective maintenance
• Perform software and hardware emergency break fix service calls
• Refines and validates PLC Coding
• Works with the facility to schedule appropriate downtime for preventive and corrective maintenance
• Responsible for timely and accurate completion of all paperwork and reports. This includes ticket updates and closures, expenses, timesheets and other administrative requirements
• Responsible for following up on open issues, tickets and escalations
• Works outside of normal business hours may required to service products
• Performs other duties as required

Requirements

• Diploma or degree in a technical field including, but not limited to: mechanical, electrical, computer, biomedical
• Conveyor and Automation experience
• Engineering and Electrical experience is a plus
• 3+ years of direct field service (or equivalent) experience troubleshooting and repairing computerized electro-mechanical systems
• 3+ years of experience working in a service capacity with direct customer interaction

Qualifications

Excellent, customer centered, communication skills.

Skills

• Technical knowledge in mechanical, electrical, computer, and biomedical fields
• Experience with conveyor and automation systems
• Field service experience troubleshooting and repairing computerized electro-mechanical systems
• Customer service and interpersonal skills

Benefits

• Competitive salary
• Medical/RX/Dental/Vision benefits
• Healthcare and dependent care FSAs
• Company paid Life/ADD insurance
• Company paid STD plans
• Company paid EAP plan
• Opportunity to participate in the company 401k plan with employer match
• Flexible work schedule

Pay

TBD

Schedule

TBD