Field Service Engineer- Long Island New York

Additional Job Description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers.

Responsibilities

• Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
• Diagnose, troubleshoot, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
• Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
• Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues
• Escalate issues to relevant engineering teams
• Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
• Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
• Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization

Key Requirements/Minimum Qualifications

• Aceessory’s degree or equivalent years of directly related experience
• The ability to fluently read, write, understand, and communicate in English
• Two years of relevant experience

Preferred Qualifications

• Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments
• Experience working with advanced medical devices and with medical devices that use lasers
• Accustomed to working with hospital operating room and surgery center protocols
• Working knowledge of ServiceMax / CRM tools
• Ability to lift 50 pounds – i.e., tools, replacement parts, etc.

Travel Requirements

• Up to 30% out of territory and overnights as needed
• Territory includes Long Island, NY into Queens, and surrounding areas as needed.