Field Service Engineer III - Lab Automation

This is a remote role based in the Maryland region and will require up to 75% travel within the designated territory including VA, NJ, and PA. Relocation assistance is not provided.

About the role

As a Field Service Engineer III, you'll provide expert installation, maintenance, and repair services for sophisticated laboratory automation equipment (Robotic movers and Microplate handling) and dynamic scheduler software. You'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You'll resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance.

Responsibilities

• Install, troubleshoot, repair, and calibrate sophisticated mechanics
• Independently troubleshoot low-voltage electronics and complex electro-mechanical systems
• Diagnose and resolve issues across hardware, software, and networking
• Read and interpret technical documentation, schematics, and engineering drawings
• Train or mentor others
• Follow all safety protocols and work in cleanroom environments when required
• Respond to urgent customer needs

Requirements

• Associate’s, Bachelor’s, or advanced degree in Electronics, Physics, Engineering, Computer Science, Mechatronics, or a related technical discipline
• Appropriate combination of education and relevant technical experience (7+ years with an Associate’s, 5+ years with a Bachelor’s, or 3+ years with an advanced degree)
• Complete and maintain all company-required technical training and certifications
• Proficient with Windows operating systems, networking, and standard business software
• Professional working proficiency in English; additional languages beneficial
• Must be legally authorized to work in the United States without sponsorship now or in the future
• Must be able to pass a comprehensive background check and drug screen
• Valid driver's license and ability to travel 75%

Environmental Conditions

• Able to lift 40 lbs. without assistance
• Laboratory setting
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Skills

• Excellent interpersonal communication skills and proven ability to build positive customer relationships
• Strong diagnostic and problem-solving abilities
• Ability to work independently while maintaining strong team collaboration
• Physical ability to lift up to 50 lbs and work in laboratory environments

Pay

The hourly pay range estimated for this position based in Maryland is $40.06–$48.07. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Schedule

Standard (Mon-Fri)