Field Service Engineer II, Operational Services

About the role

The Field Engineer II provides technical support for the installation, commissioning, maintenance, troubleshooting, and training of Fuller pyro and milling process equipment. This includes Mills, Kilns, Coolers, and related systems. In this role, you will work closely with customers and site teams to ensure safe and efficient operation of equipment, while delivering high-quality field service support.

Responsibilities

• Provide installation, checkout, and commissioning advisory services for Fuller equipment.
• Develop optimized process solutions to customers on FULLER specific equipment kilns (Rotax), coolers (SF, MMC, CB), burners (Duoflex, Jetflex) and other cement processing equipment.
• Carry out several process audits at the existing cement plants examining current operations, process variables, quality parameters and provide recommendations for improvements on fuel consumption, emissions reduction, and product quality.
• Sales support to generate process solutions and participate in customer meetings to carry out technical discussions and provide clarifications.
• Perform electrical, mechanical and process troubleshooting of the relevant equipment and provide correct diagnostic assessments.
• Establish action plans and priorities to support successful project/service completion, provide mature in-depth analysis of problems, and develop realistic solutions.
• Prepare and present training plans for internal and external use and develop field standards.
• Represent Fuller in a professional manner. Interface with a wide selection of company and customer personnel. Build on the Fuller customer relationship.
• Identify opportunities to increase sales of service programs and spare parts orders; provide technical support for equipment order proposals.
• Researches, evaluates, and recommends new products or equipment upgrades that will meet customer needs.
• Resolves/troubleshoots implementation problems and/or train customers on the features of the equipment.
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities.

Requirements

• Experience in process engineering, quality control, commissioning, and process optimization within the cement industry.
• Strong knowledge of cement process solutions, including emissions control and operational performance improvement.
• Specialized expertise in cement equipment such as Raw Mills, Finish Mills, Preheaters, Flash Dryers, Cement Coolers, and Kilns.
• Hands-on experience in cement plant operations, equipment sizing, and application of engineering principles in cement production.
• Strong understanding of the cement manufacturing process and ability to integrate process systems with operational requirements to meet project deliverables.
• Experience in preparing process flow diagrams, mass flow calculations, PFDs, P&IDs review, process audits, and mass & energy balances.
• Strong analytical and technical troubleshooting skills with good computer and process systems aptitude.
• Excellent communication skills to effectively engage with customers, contractors, colleagues, and suppliers.
• Able to prioritize tasks, manage time effectively, and work in dynamic field environments.
• Able to design and deliver technical training sessions for small and large groups.
• Proficiency in MS Office tools (Excel, Word, PowerPoint, etc.).
• Valid driver’s license required.
• Self-motivated with a strong problem-solving mindset.
• Demonstrated history of personal growth, learning, and achievement.
• Able to build and maintain strong, long-term customer relationships.
• Broad field experience in industrial or cement plant environments.
• Bachelor’s degree in Engineering or relevant technical certification required.

Qualifications

• Strong sense of ownership, accountability, and responsibility.

Skills

• Technical proficiency in cement process solutions.
• Ability to troubleshoot and resolve complex issues.
• Effective communication and interpersonal skills.
• Leadership and teamwork abilities.
• Problem-solving and decision-making skills.
• Project management and organizational skills.

Benefits

• Flexible home base location.
• Additional pay for overtime hours worked beyond 40 / week.
• The ability to experience different cities and cultures traveling throughout the US and rest of Latin America.
• An equal opportunity employer committed to creating a diverse and inclusive workplace.
• A global network of supportive colleagues and growth opportunities.
• Competitive benefit package including health, disability, life, and voluntary insurance options.
• Time to recharge through PTO, 10 annual holidays, and parental leave.
• Retailment preparation with a 401(k) and company match.
• Financial support for continuing education.
• Annual bonus for Professional Engineering and Contractor Certifications.
• Employee Assistance Program.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate travel and customer needs.