Field Service Engineer I
About the role
Honeywell’s Field Service Technicians are responsible for providing services to support the on-site installation, upgrades, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.
Responsibilities
- Retain and develop high quality talent by humbly mentoring peers.
- Support machine outages for Honeywell QCS customer sites.
- Provide ongoing support for Honeywell control systems installed at the customer sites throughout the mid-west.
- Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.
- Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Honeywell personnel in support of service operations.
- Collaborate with Honeywell's Global Technical Assistance Center to implement solutions for the installed base where applicable.
- Perform scheduled maintenance and ad-hoc work on Honeywell hardware and software following procedures and schedules.
- Troubleshoot and analyze issues under both normal and abnormal conditions.
- When required, play an active role in various projects such as upgrades, new installations or new functionality for customers.
- Work with contractors to review and ensure the unit/package is installed to specifications.
- Cookordinate work with other groups to ensure meeting commitments.
- Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines.
- Support plant outages for Honeywell EPKS customer sites.
- Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Honeywell products, and ensure equipment is operational and free of defects.
- Accurately document the work that is performed at a customer facility and/or project staging area.
- Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
- Prepare monthly reports using Excel, Word, and PowerPoint.
- Review product prints and specifications.
- Perform the Honeywell behaviors driving growth though Honeywell’s evolution.
Qualifications
- Continuously pass customer’s background checks and random drug testing.
- High School Diploma 2 years of professional experience in an engineering or technical field/and or Military experience in electronics programs may be considered equivalent to this typical qualification.
- Valid driver's license.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple tasks.
- 2 years of experience using Basic Windows OS and Microsoft Office applications.
- Knowledge of system installation, configuration, and maintenance.
- Understanding of electrical and mechanical systems where Honeywell technology is installed will be an added advantage.
- Ability to work safely within the Honeywell/Customer HSE requirements.
- Be able to perform frequent climbing, kneeling, reaching, pushing, pulling, lifting, and grasping.
- Ability to lift and/or move up to 50 pounds.
- Must be able to walk and stand 8 hours per day.
- Technical expertise in system hardware and software.
- Familiarity with Honeywell products and systems.
- Ability to read and interpret technical manuals and schematics.
- Strong attention to detail and organizational skills.
- Proficient in using Microsoft Office Suite and other relevant software.
- Commitment to obtain and maintain L3 CEAT certification within 18 months of hire (Training is given to achieve this).
- Experience with industrial process control field instrumentation.
- Networking experience.
- Previous experience working in a Field Service Technician position.
- Previous technical/installation experience.
- Previous customer service experience.
- Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems.
Benefits
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Also, a company car and the opportunity to support the sales lead program which can result in additional pay quarterly.
Pay
The annual base salary range for this position is $61,800- $77,200.
Schedule
Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.