Field Service Engineer HPLC and LC/MS

Responsibilities

• Provides advanced to expert maintenance, diagnosis and repairs of HPLC, UPLC, and GC
• Provides calibration and qualification of HPLC, UPLC and GC
• Recommends and implements improvements to HPLC, UPLC, and GC systems
• Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed
• Interacts with customers/staff to provide advanced to expert analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting
• Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed
• Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management
• Provides advanced to expert analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations
• Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required
• Follows Standard Operating Procedures and methods to perform work
• Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment
• Overnight travel up to 25% of the time

Qualifications

• Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and at least 5 years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience