Field Service Engineer - HMI

ASML’s Customer Support (CS) organization is responsible for installations, qualification, repair, and maintenance of ASML systems at customer sites, as well as transferring necessary know-how to the customer. Local site Customer Support branches handle these tasks within their specific region.

About the role

The Field Service Engineer engages daily with customers and interfaces frequently with senior engineers, line managers, internal stakeholders, and external clients. You will independently solve problems and execute defined action plans for regular and irregular maintenance activities, running diagnostics and maintenance while being reviewed on end results. This role is part of the local HMI Sustaining team.

Responsibilities

• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Prepare written technical reports independently.
• Maintain and service HMI MBI equipment at customer sites in a cleanroom, working up to 12 hours in a cleanroom Gore-Tex suit.
• Periodically install new equipment, perform upgrades on existing equipment, and handle system relocations.
• Utilize the escalation process when needed, including 2L Tech Support, applications, and 3L Global Support Center, by providing clear technical communication and problem statement clarification.
• Advise customers on actions to correct system malfunctions.
• Interface daily with external customers to train them in equipment use and maintenance, answer questions, and provide technical assistance.
• Interface with internal customers, including junior and senior engineering teams, equipment, apps, and line managers.
• Coach junior engineers in their growth and development.
• Provide inputs for improvement proposals based on post-mortems and drive solutions where possible.
• Contribute to work preparation by creating technical action plans with consultation (TS/Apps/GSC).

Requirements

• Bachelor’s degree in an Engineering field.
• 0–4 years of hands-on experience (industry or academic) with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes.
• Proficiency in MS Office, including Excel VBA.
• Customer-focused mindset from academic or professional settings.
• Basic programming skills in MATLAB, Python, SQL, or similar.

Skills

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
• Ability to complete assignments with attention to detail and a high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result-driven, demonstrating ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Works independently or as part of a team and follows through on assignments with minimal supervision.
• Demonstrates open, clear, concise, and professional communication.
• Ability to establish and maintain cooperative working relationships with managers, co-workers, and customers.
• Works according to a strict set of procedures within provided timelines.

Other Information

• The employee may occasionally lift and/or move up to 50 pounds unaided.
• Work is conducted at a customer site, requiring familiarity with customer rules and policies regarding worksite behavior and safety.
• Expect to spend more than 50% of time inside the cleanroom working with electromechanical equipment.
• Domestic and international travel may be required based on business needs and training requirements.
• Ability to work a compressed work week and potential night or weekend shifts.
• This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.