Field Service Engineer - EPI

Overview

As a Field Service Engineer - EPI, you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' dynamic field team.

Success Profile

• Problem Solver
• Communicator
• Collaborative
• Industrious
• Results Driven
• Trustworthy

Culture Points

• Core Values: Most Valued Partner, Winning Team, Responsibility & Integrity, World Class Performance
• Global Environment: Commitment to renewable energy, 100% by 2030
• Employee Engagement: Over 30 Employee Resource Groups, flexible work arrangements, global mobility
• Personal Growth: Innovative projects, comprehensive training, mentorship, shadowing, internal mobility
• Environmental Responsibility: Focus on sustainability and reducing carbon footprint

Benefits

• Compensation & Benefits: Competitive and comprehensive total rewards program
• Wellness: Employee Assistance Program, meditation and family support resources, travel insurance
• Development & Training: Free career development and mentoring programs, technical and professional courses
• Work-Life Balance: Generous Flexible and Paid Time Off
• Community: Access to 30+ Employee Resource Groups, Fun@Work Events, global team connections
• Giving: Worldwide “Giving” program, Applied Materials Foundation matching employee contributions

Responsibilities

• Install, maintain, and upgrade customer equipment
• Apply basic diagnostic techniques to assess and address technical issues
• Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
• Train and mentor junior Field Service Engineers [Customer Engineers]
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
• Coordinate and communicate directly with customers
• Fulfill additional duties, as assigned

Minimum Qualifications

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 4-7 years of work experience in semiconductor industry or other equipment support industry
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Physical Requirements

• Extensive walking, standing for extended periods of time
• Working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height
• Lifting up to 35 lbs.
• Ability to distinguish between colors
• Working with electricity
• Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
• Use of hand and power tools

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 50% of the Time
• Relocation Eligible: Yes