Field Service Engineer (Automation)

About the role

Sartorius is seeking a Field Service Engineer based remotely in the Chicago, IL area. The position involves supporting cutting-edge equipment, specifically the Ambr system, through installation, commissioning, calibration, and preventative maintenance.

Responsibilities

• Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
• Maintain fault finding data and provide product performance feedback to customers and internal groups within Sartorius.
• Acquire in-depth product knowledge and demonstrate self-improvement.
• Conduct in-house service activities as needed.
• Follow service procedures to ensure customer information and product software/configuration are up to date and accurate.
• Make independent decisions regarding the repair of field equipment based on service level agreements and customers' support contract agreements.
• Escalate system issues that cannot be resolved to relevant Product Support Engineers, Customer Support Engineers, and the Hardware Resource Coordinator.
• Travel up to approximately 80% of the time (primarily within an assigned territory).

Requirements

• Associate degree in mechanical/electrical engineering or equivalent military/trade school certificates in electronics/electrical technology.
• Formal training in mechanical/electrical hardware setup and configuration, or field/building services engineering experience in lieu of a formal qualification.
• 2+ years’ experience in a commissioning/test or field service/support environment within high-tech engineering/manufacturing companies, preferably on capital equipment.
• Valid Driver's License and passport or the ability to obtain one.
• Experience with electrical, mechanical & I/O fault-finding at system and component level.
• Experience with automation and/or robotics is a plus.
• Understanding of automatic mechanisms and their associated electrical control systems.
• Hands-on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics, and electromechanical assemblies.
• Effective communication and relationship-building skills.
• Good understanding of mechanical/electrical drawings.
• Proven problem-solving skills.
• Computer literacy and familiarity with MS Office.
• Knowledge of clean room protocols, drug discovery, process development, cell culture technologies, and GMP environments is advantageous.

Qualifications

• Understanding of both Mammalian and Microbial cell cultures.
• Bioreactors and their use to grow cell culture experience.
• Experience configuring PCs and installing software packages (Windows OS).
• Identification with our core values: Sustainability, Openness, Enjoyment.

Skills

• Experience with and competency in measuring AC/DC voltages.
• Experience with automated systems such as robotics.
• Experience with automated equipment in the Pharmaceutical or Biotechnology industry.
• Working knowledge of ISO 9001:2008 accreditation requirements and GMP/GDP.
• Critical thinking skills.

Benefits

• Personal and professional development opportunities.
• Work-life balance with paid vacation, sick time, corporate holidays, and community service day.
• Flexible work schedules.
• Comprehensive onboarding, including a virtual online platform.
• Mutual support, team spirit, and international collaboration.
• Health and wellness support such as various medical plans, dental, vision, EAP, and wellness programs.
• Intelligent working environment with the latest technology and equipment.
• Retail savings plan with generous company match.
• Flexible spending accounts (HSA, FSA).
• Transportation commuter account.
• Company-paid benefits including basic life insurance, AD&D, EAP, family planning, and women’s health, health advocate, etc.
• Additional/optional benefits such as supplemental life insurance, legal services, LTD & STD, critical illness insurance, student loan tuition refinancing service.
• Compensation range is $80,000-$100,000 (depending on experience, skill set, education, and location).

Pay

$80,000 - $100,000 depending on experience, skill set, education, and location.

Schedule

Remote work with some travel required.