Field Service Engineer
TRUMPF North America · Santa Clara, CA · 1 wk ago
Information Technology$38.04–$68.82/hrFull-time
Principle Duties and Responsibilities
- Mainly performs high level Electronics repairs in house and at the customer site.
- Independently works field missions and troubleshoots difficult problems.
- Executes high level remote support including phone, email and video calls.
- Has a strong understanding of customer requirements and can provide Applications support in certain cases.
- Can train and coach junior level technicians/engineers.
- Solves high profile cases/repairs.
- Has in depth knowledge in all major product lines.
- Achieves an exceptional first-time repair rate.
- Performs Start-ups, installations, demonstrations and Commissioning.
- Maintain accurate records of client accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases.
- Provide status reporting of ongoing projects and future projects.
- Maintain professional business relationships within peers, clients.
- Cooperation with other TRUMPF Huettinger departments.
- If necessary, help with 24-hour customer support line and IoT Services.
Basic Requirements
- Experience of 5+ years in similar technical positions.
- Read and understand mechanical and electrical blueprints; and have a basic understanding of electrical and control systems.
- A basic understanding of systems/network communications technology – Ethernet, DeviceNet, Profibus, etc.
- Proficient in Microsoft Office and relevant administrative and industry software.
- Strong communication, Interpersonal and organizational skills.
- Available for Travel 50%, no restrictions for domestic and international travel.
Preferred
- Customer Service or Sales Support experience.
- Proven Project Management skills.
Education
- Associates degree or higher strongly preferred in the area of Electronics.
- An equivalent combination of education and aforementioned experience would be considered.
Desirable Industry Experience
- Repair Center work within the Power conversion and Electronics repair industry.
Pay
Salary range: $38.04 - $68.82