Field Service Engineer

Principle Duties & Responsibilities

• Support TRUMPF customers in North America as a part of the technical service group
• Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products
• Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality
• Demonstrate and educate lasers and systems to customers and associates
• Complete basic retrofits, software installations and customer training
• Complete paperwork on time with high quality
• Troubleshoot and remedy complex issues
• Work independently to resolve technical problems and maintain good relationship to customers
• Modification of machine application data
• Use relevant electrical measuring tools efficiently for trouble shooting
• Participate in continuous technical and other relevant training
• Demonstrate and educate lasers and systems to customers and associates
• Provide on-call 24/7 telephone support as required, as a part of rotating on-call support
• Adhere to all company guidelines
• Any additional responsibilities as deemed necessary by management

Requirements

• Must be located, or ability to relocate, within 45 minutes of a major International Airport
• 100% travel required, both internationally and domestically
• Able to lift and transport up to 70 lbs.

Qualifications

• Two-year technical degree in engineering or related field preferred, or combination of training and 2 or more years of experience in technical service, field service, repair or customer service required
• Strong electrical and computer systems experience and high level of diagnostic skills
• Previous experience with robotics, lasers, automation systems or mechatronics required
• Experience with TRUMPF equipment considered advantageous
• Previous experience with hand tools and measurement tools required
• Strong problem-solving and excellent organization skills
• Ability to conduct root cause analysis, document findings and explain to both external and internal customers