Field Service Engineer

Job Duties

• Exercise sound judgment and good decision-making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
• Serve as company liaison with customer on administrative and technical matters.
• Achieve and maintain a high level of performance, allowing Topcon to meet and exceed its financial goals and performance metrics.
• Collaborate with other FSE’s, Field Service Manager, Sales Representatives, and internal cross functional teams.
• Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists.

Requirements

• Must have the ability to regularly lift 50+lbs.
• Must be able push and pull heavy material.
• Travel Percentage: 90%

Qualifications

• Minimum 1 year of relevant work experience.
• Previous experience as a field service professional or in a relevant capacity is preferred.
• CompTIA Network+ certification or networking background preferred.
• High school diploma or equivalent required.
• Associates or Bachelors preferred.

Skills & Abilities

• Demonstrated functional technical, problem-solving, and analytical skills required.
• Demonstrated interpersonal and communication skills with customers required.
• Possess ability to follow mentorship instructions and guidance required.
• Time management skills to effectively meet customer commitments required.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Tax saving spending accounts
• 401(k) plan with employer match
• Tuition reimbursement
• Other perks and benefits