Field Service Engineer

About the role

Teledyne FLIR Defense supports critical missions with advanced technologies including surveillance sensors, unmanned systems, and detection devices. We seek passionate innovators to shape the future of Defense and Public Safety.

Job Summary

The Field Service/Support Engineer will service, troubleshoot, repair, and perform preventative maintenance on Teledyne FLIR Detection instruments in-house or at customer sites worldwide. Responsibilities include installation, training, troubleshooting, and managing customer support issues.

Primary Duties & Responsibilities

• Perform installation of Teledyne FLIR hardware and software in the field.
• Provide training on the use of product hardware and software both at Teledyne FLIR and in the field.
• Troubleshoot and repair Gas Chromatography/Mass Spectrometry (GC/MS) and Bio instruments both at Teledyne FLIR and in the field.
• Be knowledgeable and proficient on all Teledyne FLIR Detection – Mass Spectrometry and Bio products and services including handhelds (explosives and radiation).
• Document appropriate questions, techniques, and solutions in the product knowledge base (JIRA program or formal documentation).
• Participate in ongoing internal training programs.

Job Qualifications

• Bachelor of Science in Electrical/Electronic Engineering Technology (BSEET) degree; or Associates of Science in Electrical/Electronic Engineering Technology (ASEET) and 2 years of directly relevant work experience;
• Master of Science degree in Chemistry, Biochemistry, Biotechnology, etc; and 3+ years of work experience with GC/MS instruments preferred;
• Proven experience required in the assembly and/or repair of: Surface mount components, Printed circuit boards from engineering drawings, Cable assemblies and harnesses from engineering drawings, Vacuum lines and tubing, Complex electro-mechanical instruments;
• Strong customer service orientation/skills;
• Excellent analytical and problem-solving skills;
• High energy, proactive orientation;
• Prior military experience a plus;
• Able and willing to travel domestic 25%+ to customer sites;
• Able and willing to travel international 20% + to customer sites;
• Able and willing to lift up to 80 pounds.

Qualifications

• U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Benefits

Teledyne FLIR Defense offers a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule to accommodate travel and customer needs.

Skills

Knowledge of electrical schematics and mechanical assembly drawings, strong communication and problem-solving skills, and ability to lift up to 80 pounds are essential.

Benefits

Teledyne FLIR Defense offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Equal Opportunity Employer

Teledyne FLIR Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.