Field Service Engineer

PURPOSE OF POSITION

Responsible for field engineering support of all PFI products within the assigned territory and/or products including, but not limited to technical product performance issues (SAR’s), product applications and gathering of technical data to quote and product PFI-Global products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to customer needs within assigned territory and/or product range.
• The assigned territory will require a focus on Food Grade Industrial Equipment products, primarily Industrial Conveyor products.
• The position will also include providing technical services over the phone.
• Field Engineers are responsible for providing technical phone support for the customer service group, especially while working in the office when not traveling.
• Establish good communications and a working rapport with Product Engineering and Project Management Team to ensure a high level of customer service is delivered.
• Understand PFI products and the applications in which they are used.
• Be responsible for Labor Reporting (FASF’s & FSTS’s) when PFI will charge for field services, to include details of work performed, time required for completion and cost charged to the customer for said work.
• Be responsible for adherence to all safety rules and guidelines as specified by PFI and any facility being visited.
• Demonstrate proficiency with use of computer software including but not limited to Microsoft Word, Excel, Power Point, CAD, Video Conferencing, and email.
• Continually exhibit the qualities of trustworthiness, a strong work ethic and positive attitude.
• Apply good verbal and written communication skills to internal and external customers.
• Work hours and workdays can vary significantly based on customer demands. Regular and consistent attendance is required, and odd or extra hours may be required as needed.
• Perform extra assignments as needed and related task assignments in the work area.
• Provide department training when assigned.
• May be required to lead a team of individuals who are assigned on-site responsibility for the Life Cycle management of PFI products for the length of time as contracted with/by PFI customers. This will include a monthly review of the performance of PFI products at the contracted locations and technical support for contracted locations.

QUALIFICATIONS

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Working knowledge of CAD Software.
• MIG & TIG Welding skills and the ability to operate small power tools.
• Excellent time management skills with a proven ability to meet deadlines.
• Able to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Engage in regular, consistent attendance.

EDUCATION – EXPERIENCE – COMPUTER SKILLS

• A two-year Industrial Technology degree with two to three years of related experience and/or training.
• Equivalent combination of education and experience.
• Millwright Apprenticeship or related experience.

TRAINING – CERTIFICATIONS – LICENSES

• Valid driver’s license.
• Valid passport or ability to acquire one at PFI expense.

COMPETENCIES

• Safety and Security - Observes safety and security procedures; Uses equipment properly.
• Problem Solving - Identifies and resolves issues in a timely manner.
• Communication Skills – Speaks clearly, listens and receives clarification, respond to questions.
• Dependability - Follows instructions, responds to management direction, and takes responsibility.
• Quality Assurance - Demonstrates accuracy and thoroughness.
• Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.
• Organizational Support - Follows policies and procedures.
• Judgment - Exhibit’s sound and accurate judgment.

PHYSICAL DEMANDS

• Must be able to frequently stoop/bend.
• Must be able to regularly use hands and arms.
• Must be able to regularly stand and walk.
• Must be able to occasionally lift and/or move more than 100 pounds.
• This position requires an employee to be physically capable of work in high elevations.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision.
• Specific hearing abilities required for this job include the ability to hear equipment alarms, customers and instructions from others.
• Must be able to travel by vehicle or plane up to 50% of the workday – Travel as needed.

ENVIRONMENTAL ADAPTABILITY

• While performing the duties of this position, the employee: Must be able to frequently stoop/bend.
• Must be able to regularly use hands and arms.
• Must be able to regularly stand and walk.
• Must be able to occasionally lift and/or move more than 100 pounds.
• This position requires an employee to be physically capable of work in high elevations.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision.
• Specific hearing abilities required for this job include the ability to hear equipment alarms, customers and instructions from others.
• Must be able to travel by vehicle or plane up to 50% of the workday – Travel as needed.