Field Service Engineer

About the role

Join a team that meets the 24/7 data center maintenance needs of local customers with a focus on delivering exceptional service with each interaction.

Responsibilities

• Ensure timely, professional and effective response to customer service needs to maintain a high level of customer satisfaction
• Provide effective problem analysis and identification remotely before arrival at customer site; determine needed parts and documentation to minimize down time and multiple trips
• Perform service in a cost-effective manner, displaying professional attitude and courtesy while on site
• Maintain effective communication with customer and our customer support center during repair process and any projected delay
• Analyze software and hardware error logs, utilizing diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair
• Analyze, diagnose, troubleshoot and repair data center hardware (including mid- to high-end servers and storage devices) as well as storage area network and systems configuration and compatibility problems
• Utilize multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes
• Follow customer specific repair procedures; assess current and future customer needs based on usage of the system
• Determine needed parts and quantities based on contracts in service area
• Return bad or excess parts in a timely manner
• Manage accurate inventory count (daily and as required) and perform bi-yearly physical count inventory
• Accurately complete and timely return audit forms, email replies, timesheets and expense reports
• Attend and participate in regularly scheduled team meetings
• Account for all activities correctly using Field Point time reporting utility

Requirements

• Experience working with OEM data center hardware with ability to grasp new products/concepts
• Successful prior field experience
• Strong troubleshooting skills; CompTia A+ and Server + preferred
• Availability for after hours, on-call rotation to support customer needs
• Must possess a valid driver’s license and an appropriate driving record based on the position travel requirements
• Able to lift up to 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies
• This is an active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday. Potential requirement for work at height, including the use of ladders
• Must be able to pass customer background screenings in addition to Park Place Technologies pre-employment screening

Qualifications

• Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred
• High School Degree required

Benefits

Travel must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car)