Field Service Engineer

Position Summary

Reporting to a Field Service Manager, a Field Service Engineer will maintain technical responsibility over the Mevion Medical Systems Proton Therapy System. A Field Service Engineer will learn and become proficient in operating the Mevion Medical Systems Proton Therapy System (PTS) for various customer needs and related work functions. A Field Service Engineer will regularly interact with the customers’ professional and technical staff to resolve all operational issues with Mevion products at customer sites.

Essential Functions

• Operate Proton Therapy System, which will include, but not be limited to: Troubleshooting, Post Service Testing.
• Provide highly visible customer support through the performance of on-site operation, corrective and preventive maintenance of proton therapy equipment and ancillary devices.
• Clearly communicate the status of the system to the customer as well as to Mevion employees.
• Work on other highly complex clinical systems related to the Proton Therapy System, including Motion control systems, CT Scanners, X-ray and Radiological technology devices and robotic manipulators directly at the customer site.
• Ensure equipment/systems are working properly with the required level of compliance/quality/technical performance/customer satisfaction.
• Maintain equipment/systems according to the maintenance schedule.
• Troubleshoot PTS equipment including electrical, mechanical, and software problems.
• Repair equipment/systems taking all necessary actions to solve problems.
• Report and document interventions and actions undertaken with the required level of details and accuracy in accordance with facility, RA/QA and FDA regulations.
• Meet appropriate key performance indicators (throughput, customer satisfaction, uptime…).
• Maintain a high degree of professional knowledge and safety consciousness according to Mevion guidelines in order to perform activities under the safest working conditions.
• Maintain a clean working environment and behavior in line with the safety and regulatory rules.
• Maintain calibrated equipment and tooling according to specifications.
• Maintain on site inventory and other part management duties.
• Other duties as assigned by Service Management.

Education, Training, And Experience

• Bachelor of Science or equivalent in Engineering, Physics, or other related field preferred, or 4-6+ years of technical experience in the Military or equivalent (i.e. Electronics technicians, mechanics, etc.).
• Experience with radiation therapy equipment is a plus.
• Electronic/Electrical and Mechanical ability.
• Experience working with computer interfaces, instrumentation, and control systems.
• Preferred experience with proton systems.
• Strong interest in new technology and learning new systems – continuous learning curve.
• Solid understanding of imaging systems.
• Knowledge of networks and networking techniques.
• Experience with Salesforce or equivalent CRM product and productivity software desired.
• Experience with troubleshooting and data analysis techniques is required.
• Medical Physics experience is a plus.
• Experience with dosimetry hardware & software.
• Familiarity With The Following Is a Plus: Cooling systems, cryogenics, vacuum systems, PLC’s, regulation loops, drivers, sensors, electric motors, high voltage equipment, low voltage equipment, etc. Mechanical system repair, maintenance and operations of large systems.

Desired Characteristics

• Self-starter and ability to thrive within a small team and require minimal supervision.
• Detail-oriented with excellent follow through.
• Superior customer service mentality.
• Strong commitment to teamwork and ability to contribute to a collaborative work environment.
• Works well under pressure.

Physical And Environmental Considerations

• Ability to sit and stand for long periods of time, bending, stooping, kneeling and crouching.
• Ascend and descend ladders and stairs at heights of up to 20 feet.
• Ability to lift/carry/push/pull up to 50 lbs.
• Good manual dexterity.
• Ability to speak fluent English and hear clearly.
• With little notice, must have the ability and willingness to work off shift, nights, weekends and holidays.
• More than 40 hours per week is often required.
• Absolutely must have the ability to work with hazardous material, radiation producing equipment, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials.
• This position involves occasional exposure to high magnetic fields and routine exposure to magnetic fields above 5 gausses.
• Individuals with pacemakers, automatic defibrillators, or similar implants are physically disqualified from this position.
• Individuals with other implanted metallic materials must be considered on a case-by-case basis, per medical advice from the candidate’s physician and company policy.
• Strict adherence to corporate safety procedures is mandatory.