Field Service Engineer

About The Role

Join HP’s Global Customer Support Organization as a Field Service Technician specializing in Large Format Printers. In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base in New Jersey, traveling to customer sites to ensure their printing solutions run flawlessly. This is more than a technical role—it’s about building trust, solving problems, and keeping businesses moving.

What You’ll Do

• Install & Configure: Set up large-format printers, including hardware, software, and network components.
• Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
• Customer Training: Educate customers on proper usage, color management, and best practices.
• Project Execution: Follow installation and escalation plans to meet deadlines and quality standards.
• Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations.
• Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

What You Bring

• Technical Expertise: Strong mechanical, electrical, and electronic troubleshooting skills, Knowledge of inkjet printing technology and color management, Solid computer/networking skills, Experience: 6–8 years in field service, technical support, or printer repair (HP experience preferred)
• Soft Skills: Excellent communication and problem-solving abilities, Ability to work independently and under pressure

Other Requirements

• Valid driver’s license and reliable transportation
• Ability to lift, bend, and stoop throughout the day

Specialized Skills

• Pneumatic systems knowledge
• Color calibration and management expertise
• Ability to integrate hardware/software solutions

Location

Candidate must reside in New Jersey. This is a field-based role with travel to customer sites.

Pay

The pay range for this position is $28.85 to $36.05 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including:
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off
• Additional flexible paid vacation and sick leave (US benefits overview)

Why HP?

At HP, you’ll join a team that values innovation, integrity, and customer success. You’ll receive world-class training, work with cutting-edge technology, and have opportunities to grow your career in a global organization.