Field Service Engineer

Responsibilities

• Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts.
• Adds value to customer relations by addressing challenges promptly and effectively, delivering guidance, and escalating issues according to established protocols.
• Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs.
• Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.
• Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.
• Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed.
• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.
• Captures and coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.
• Identifies opportunities for improvement, makes recommendations, and assures effective business controls through review, analysis, and verification.
• Captures and coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.
• Fosters positive working relationships with associates and management.

Requirements

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Qualifications

• Automation Systems
• Hand & Power Tools Proficiency
• Electromechanical Systems
• Operating Systems (Windows Server/Linux Red Hat or relevant platforms)
• Test and Diagnostic Equipment
• Electronics & Electrical Fundamentals
• Environmental, Health and Safety
• Field Service Management
• Preventive Maintenance
• Technical Services Delivery
• Technical Support (On site and remote)
• Safety Standards
• Key Performance Indicators (KPIs)
• Process Improvement
• Customer Relationship Management
• Customer Support Cross-Org

Skills

• Effective Communication
• Results-Oriented Mindset
• Learning Agility and Continuous Learning
• Digital Fluency
• Customer Centricity

Pay and Benefits

The pay range for this position is $25 to $38 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits include:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure, 13 paid holidays, 15 days paid time off (US benefits overview)