Field Service Engineer

Job Title

Duties

• Provide expert on-site and remote technical support, including system analysis, issue qualification, and resolution guidance.
• Diagnose problems, identify contributing factors, determine root cause, and recommend corrective actions.
• Create and maintain user guides, FAQs, service bulletins, and knowledge-base articles.
• Analyze returns, failure rates, and performance trends to identify improvement opportunities.
• Assist with customer engagement, project planning, product placement, and application feasibility assessment.
• Evaluate Havis equipment and components to assess functionality, performance, and compatibility across the entire product life-cycle.
• Interpret and communicate requirements related to power, connectivity, and performance.
• Develop and document procedures for system set-up, configuration, software/firmware integration, and driver requirements for product testing and deployment.
• Identify and communicate product limitations, design constraints, and non-conformance with industry standards.
• Define installation, configuration, and application support requirements across mechanical, electrical, and software components.

Requirements

• Advanced knowledge of electrical/electronic systems, power management, and computing platforms.
• Demonstrated expertise in troubleshooting and resolving technical issues (both theoretical and hands-on).
• Strong technical writing skills with the ability to translate complex concepts into clear, actionable documentation.
• Excellent problem-solving skills with a detail-oriented and results-driven mindset, particularly under time-sensitive conditions.
• Strong communication skills (verbal and written).
• Proven ability to manage customer relationships and deliver a positive customer experience.
• Ability to work independently, prioritize tasks, and make sound decisions.
• Willing to travel 25%, including occasional international travel.

Work Environment

Primarily office-based with regular use of standard office equipment. May require periodic access to manufacturing or production areas; adherence to safety protocols and use of PPE required.